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# Support Engineer

- **Company:** CMIT SOLUTIONS OF BELLEVUE, KIRKLAND AND REDMOND
- **Location:** Seattle, WA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Office365, Firewalls (Computer Science), Microsoft InTune, Deployment Automation
- **Published:** August 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76be18214e247147

## About the Role

* 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience).
 * Strong customer service mindset and clear written communication in tickets.
 * Working knowledge of Windows and/or macOS troubleshooting fundamentals.
 * Comfort supporting Microsoft 365 applications and common workplace tooling.
 * Basic networking troubleshooting (DNS concepts, connectivity, VPN/Wi-Fi basics).
 * Ability to follow procedures, document what you do, and improve processes over time., * Microsoft 365 administration exposure (Exchange Online, Teams, SharePoint, Entra ID/Azure AD basics).
 * Device management experience (Intune/MDM) or familiarity with deployment tools.
 * Active Directory user/group administration experience.
 * Experience documenting procedures and maintaining knowledge bases (e.g., IT Glue).
 * Relevant certifications (CompTIA A+/Network+, Microsoft Fundamentals) or a plan to pursue one annually (company-supported).
 * 2+ years' experience in desktop support.

## Description

* Troubleshoot Windows/macOS issues, Microsoft 365 apps, printers/peripherals, and general endpoint problems.
 * Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and follow established workflows.
 * Handle identity-related requests including password resets, MFA help, and occasional Active Directory user/group updates.
 * Triage and resolve connectivity issues (VPN, Wi-Fi, firewall basics), escalating complex cases with clear notes.
 * Document every ticket thoroughly and build repeatable internal procedures that help the team scale.
 * Support onboarding/offboarding by provisioning and deprovisioning accounts and devices.
 * Maintain accurate asset inventory records and assist with deployments, upgrades, and maintenance.
 * Collaborate with Senior Support Engineers and vendors on advanced troubleshooting and root-cause analysis.


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