> Markdown version of [/jobs/ext/2635861-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2635861-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** Modern Technology Solutions, Inc. - **Location:** Dayton, OH, United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), TCP/IP, Network Routers, SC Clearance, Patch Management, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c33eac7fbf6cabc2 ## About the Role * Bachelor's degree with 5 years' related experience; master's degree preferred. Required Security Clearance: * Must have an Active Secret Clearance., * Knowledge of TCP/IP, DNS, DHCP, VPN, and basic switch/router concepts to diagnose connectivity issues across secure networks. * Experience with platforms like ServiceNow, Remedy, or Jira for incident, problem, and change management workflows-critical in controlled defense environments. * Understanding of antivirus/EDR tools, patch management, and compliance monitoring aligned with security standards such as NIST or organization-specific policies. * Ability to troubleshoot and maintain desktops, laptops, printers, classified/unclassified systems, and specialized equipment used in secure facilities. ## Description Golden Dome is a national-level, whole-of-nation initiative in which you will play a critical role in advancing next-generation homeland defense capabilities. If you are seeking a fast-paced position focused on developing innovative software for the Space-Based Interceptor mission, this opportunity is designed for you. The ideal candidate will serve as the first point of contact for resolving hardware, software, network, and mission-critical systems issues, ensuring seamless operational support for this dynamic defense initiative. This position requires strong communication skills, technical proficiency, and a commitment to delivering excellent customer service while supporting the program's strategic objectives., Technical Support: * Respond promptly to user inquiries via phone, email, or ticketing system to troubleshoot and resolve technical issues related to the Space Based Interceptor systems. * Diagnose and resolve application, network, and hardware problems while adhering to program security protocols. * Escalate unresolved issues to higher-level support teams as needed, ensuring continuity of operations. System Administration: * Maintain and update help desk documentation, including user manuals, FAQs, and standard operating procedures. * Perform basic system checks and maintenance tasks to ensure optimal functionality of software and equipment. * Monitor system performance metrics and ensure compliance with cybersecurity and operational standards. Customer Service: * Provide exceptional service and support, ensuring users can operate program systems efficiently and effectively. * Deliver user training on system updates, cybersecurity requirements, and technical tools associated with the Space Based Interceptor platform. * Maintain positive and professional communication while addressing end-user concerns. Collaboration: * Work closely with IT staff, cybersecurity teams, and program management to deliver timely solutions and optimize program performance. * Participate in regular team meetings to report on trends, challenges, and recommendations for improving help desk services. * Support operational readiness exercises and program system certifications as required ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)