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# Service Desk Technician - #2997

- **Company:** WADE TRIM
- **Location:** Taylor, MI, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, AutoCAD, Basic Access Authentication, System Configuration, Virtual Private Networks (VPN), ProjectWise, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62a310443c9fd8f8

## About the Role

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid-remote work schedule is available after 30 days of employment., * A high school diploma or equivalent is required, * 5 years of related experience

 * Familiarity with personal computer hardware and software configurations
 * A+ and/or MCP certification is a plus
 * Attention to detail
 * Customer Service Focus
 * Documentation
 * Proper follow-up skills
 * Ownership of issues end to end
 * Quick Learner in an emver changing environment
 * Wish to grow within the IT realm

## Description

* Provide first-level Service Desk support for hardware, software, and connectivity issues.
 * Diagnose, troubleshoot, and resolve end-user technical problems.
 * Install, configure, and maintain computers, peripherals, and software.
 * Support workstation deployments, refreshes, lease returns, and hardware upgrades.
 * Manage user accounts, passwords, and basic access requests.
 * Escalate complex issues to the appropriate IT teams and track resolution progress.
 * Assist with server, network, VPN, and wireless connectivity troubleshooting.
 * Provide on-site and remote support for employees across multiple locations.
 * Support CADD applications, plotting systems, and engineering software tools.
 * Maintain accurate ticket updates, work logs, and technical documentation.
 * Create clear knowledge base articles and user-focused support documentation.
 * Assist with IT projects, technology rollouts, and equipment installations.
 * Support conference room, audio/visual, and collaboration technologies.
 * Travel between Wade Trim offices to provide hands-on technical support.
 * Follow IT security standards and promote cybersecurity best practices.
 * Participate in technical training and professional development opportunities.
 * Maintain a safe, organized, and professional work environment.


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