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# Senior Technical Support Engineer

- **Company:** ABB Ltd
- **Location:** Bellevue, WA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Salesforce.Com
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b00aa7e1aaa8b68d

## About the Role

* Bachelor's degree in Electrical Engineering, Power Systems, or related technical discipline
 * 5+ years of experience in commissioning and after-sales technical support
 * Troubleshooting experience of UPS, PCS, STS/PDU or energy storage solutions are a plus
 * The ability to write clear and concise technical documents, reports, and field support procedures
 * Ability to travel up to 20% of the time domestically or internationally
 * Certifications in Power Systems or related technical fields is preferred

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

## Description

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. You will be the technical reference for critical customer escalations-solving complex issues when our local support teams and partners needs help. This role combines technical depth, customer focus, and a passion for problem-solving in a fast-paced, collaborative environment.

The work model for the role is: Hybrid #LI - Hybrid

You will be mainly accountable for:

 * Provide technical support for customer escalations and issues, helping our local organizations and partners handling Critical Power system issues. This is done with the use of ticketing system, phone, or email. This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution.
 * Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform.
 * Maintain detailed technical documentation and case management using ABB systems (SFDC)
 * Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility.
 * Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement.


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