> Markdown version of [/jobs/ext/2635976-functional-analyst-site-support](https://www.wearedevelopers.com/jobs/ext/2635976-functional-analyst-site-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Functional Analyst, Site Support - **Company:** Ball Corporation - **Location:** Pine Bush, NY, United States - **Experience:** Experienced - **Salary:** $15,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Capability Maturity Model Integration, Control Objectives for Information and Related Technology (COBIT), Performance Tuning, Software Deployment, Infrastructure Automation Frameworks, Servicenow - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01d39ae53bc9b608 ## About the Role * Broad training in a related field usually acquired through college. Bachelor's degree in a relevant field preferred. * Job related experience for 2-5 years minimum. * 2+ years development experience implementing solutions for complex systems support business processes * Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs). * Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi. * Proficient in end-user support, hardware and software setup, infrastructure installation and integration. * Experience with ServiceNow or and ability to create Dashboards/Reports. * Fluent English. ## Description Provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently. Responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers., * Administer and support complex environments, including core infrastructure tools and technologies. Perform hands-on administration tasks including installation, configuration, backup, and recovery. * Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements. * Ensures the delivery of high quality technical solutions that meet business needs. Configures, develops, tests, monitors, and supports changes and enhancements to IT environment. * Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans. * Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+. * Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball's future. * Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc. * Define detailed specifications in compliance with operations architecture to solve complex business problems. * Work closely with third-party vendors including software providers, implementation partners, and consultants. * Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization. * Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Practical performance tuning for Serverless Java on AWS](https://www.wearedevelopers.com/videos/2075-practical-performance-tuning-for-serverless-java-on-aws) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)