> Markdown version of [/jobs/ext/2636087-it-help-desk-i](https://www.wearedevelopers.com/jobs/ext/2636087-it-help-desk-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk I

- **Company:** Lender Service Provider, LLC
- **Location:** Fairfax, VA, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Encompass, Issue Tracking Systems, Network Security, Microsoft Office, Remote Access Technology, Software Deployment, Enterprise Software Applications, Spiceworks, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Zendesk, Hardware Debugging
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db82cec742df69b1

## About the Role

* 2 years' experience in corporate IT
 * This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
 * Knowledge of computer and/or network security systems, and security concepts
 * Ability to install, configure and maintain personal computers, networks, and related hardware and software
 * Exceptional troubleshooting skills
 * Strong written and oral communication skills
 * Strong customer service
 * Reliable personal transportation

Desired:

 * Associates or Bachelor's degree in Information Technology related field
 * IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
 * Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
 * Ability to learn and support new systems and applications

Familiarity with the following applications and operating systems preferred:

 * Office 365
 * Active Directory
 * Microsoft Intune/Autopilot
 * Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
 * Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
 * Encompass 360/Encompass LOS, * Help desk: 1 year (Preferred)
 * Customer Service: 1 year (Preferred)
 * Office 365: 1 year (Preferred)
 * Windows 10: 1 year (Preferred)

## Description

* Provide front line technical support for all technical user requests through email, phone and in person
 * Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
 * Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
 * Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
 * Image hardware for new and existing users
 * Maintain hardware inventory and stockroom
 * Hardware decommissioning, repairs, and maintenance
 * Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
 * Guide users through complex steps to resolve issues in a friendly and polite manner
 * Maintain detailed notes and documentation
 * Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Let’s Talk Quality!](https://www.wearedevelopers.com/videos/100012-let-s-talk-quality)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Stop Guessing, Start Measuring: Evaluating RAG Systems with Synthetic Test Data](https://www.wearedevelopers.com/videos/1982-stop-guessing-start-measuring-evaluating-rag-systems-with-synthetic-test-data)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)