> Markdown version of [/jobs/ext/2636340-it-support-technician-msp](https://www.wearedevelopers.com/jobs/ext/2636340-it-support-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician - MSP

- **Company:** PIXELATED TECH, LLC
- **Location:** Lunenburg, MA, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Network Troubleshooting, Networking Basics, Windows PowerShell, Security Software, Microsoft SharePoint, TCP/IP, Software Troubleshooting
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3212de4e8c3e9285

## About the Role

We are seeking a motivated and detail-oriented IT Support Technician to join our team. This role is ideal for someone 2-4 years in their IT career who is eager to grow their technical skills across a broad range of systems, including Microsoft 365, networking, endpoint management, and cybersecurity., * 2-3 years of IT support or systems administration experience

 * Basic knowledge of Microsoft 365 (Exchange, Teams, SharePoint)
 * Familiarity with Windows OS and basic networking (DNS, DHCP, TCP/IP)
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills
 * Valid driver's license and reliable transportation

Strongly Preferred:

 * Experience in an MSP environment
 * Familiarity with tools like RMM platforms, PSA systems (e.g., Syncro)
 * Exposure to cybersecurity tools (EDR, MFA, email security)
 * Basic PowerShell scripting
 * Industry certifications (CompTIA A+, Network+, or similar)

## Description

You will work closely with other support technicians to support client environments, troubleshoot issues, and assist with projects and deployments., * Provide Tier 1-2 technical support for client environments (remote and on-site)

 * Manage and support Microsoft 365 environments (users, licensing, security policies)
 * Assist with endpoint deployment, maintenance, and monitoring (Windows/macOS)
 * Troubleshoot hardware, software, and network issues
 * Support cybersecurity initiatives (MFA, endpoint protection, backups, patching)
 * Monitor RMM tools and respond to alerts
 * Document systems, processes, and procedures
 * Assist with onboarding/offboarding users and new client setups
 * Participate in project work such as migrations, upgrades, and new deployments


## Related Videos

- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)