> Markdown version of [/jobs/ext/2636420-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2636420-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Illinois Mutual - **Location:** Peoria, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $46,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, CompTIA Network+, CompTIA Security+, Azure Active Directory, Virtualization Technology, Enterprise Software Applications, Information Technology, Deployment Automation - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ef628b142bd866b1 ## About the Role * Associate Degree in Computer Science or Information Technology, or equivalent experience, with 2-4 years of practical experience. * Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft 365 or Azure certifications) preferred * Working knowledge of Active Directory and Azure AD (Entra ID) administration * Working knowledge of Microsoft Windows operating systems * Working knowledge of LAN/WAN networking and troubleshooting * Working knowledge of virtualization platforms * Experience with endpoint management and deployment tools * Ability to troubleshoot beyond documented procedures * Strong analytical and problem-solving skills * Ability to mentor junior technicians * Strong communication and documentation skills * Ability to work independently in a fast-paced environment * Strong attention to detail and organizational skills * Ability to work effectively in a team-oriented environment, * Accountability (1) * Continuous Learning (2) * Customer Focus (2) * Integrity (1) * Organizational Awareness (1) * Teamwork (2) ## Description The Technical Support Specialist provides technical support for end-user technologies, resolving moderately complex issues while ensuring effective client service and security-related administration. Focuses on improving operational processes, supporting performance metrics, and contributing to system enhancements. Works independently with minimal supervision and assists with onboarding and technical initiatives., Support / Monitoring * Provide advanced support and general IT services to internal and external customers * Manage incoming contacts (calls, tickets, walk-ups), ensuring accurate ticket documentation, prioritization, and timely resolution of more complex issues * Troubleshoot and resolve moderately complex hardware, software, and access-related issues * Perform advanced restorative actions to resolve recurring or escalated issues * Maintain ownership of assigned / escalated tickets to ensure service metrics and SLAs are met * Identify trends and recurring issues and recommend solutions * Escalate complex incidents to senior-level support when necessary * Create and maintain detailed knowledge base documentation Client Services * Configure and support end-user devices, including troubleshooting performance issues * Deploy and support operating systems and enterprise applications * Support onboarding and offboarding processes with minimal supervision * Support with hardware lifecycle management and system upgrades Security * Perform user and group administration including policy application * Support compliance with endpoint security standards * Investigate and escalate potential security issues Other * Follow and improve departmental processes and procedures * Participate in medium-complexity projects and system enhancements * Provide mentorship and guidance to other support analysts * Collaborate across IT teams to resolve cross-functional issues * Research and recommend tools, technologies, and improvements * Perform post-incident reviews and contribute to root cause analysis ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)