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# IT Support Specialist

- **Company:** CAREERXCHANGE Inc
- **Location:** Doral, FL, United States
- **Contract:** Permanent contract
- **Skills:** Data Centers, Desktop Computing, Tivoli Management Framework, Remote Desktop Services, Siebel CRM, Peripherals, Usage Tracking, Information Technology, SolarWinds (Software)
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7c767c99a10e6eb

## About the Role

* Minimum of 1-year call center/support center experience preferred.
 * Willingness to learn new technologies.
 * Excellent verbal and written communication skills in English and Spanish.
 * Strong client interaction and customer service skills.
 * Ability to work flexible hours, including nights, weekends, and holidays.
 * Technical problem-solving skills with adherence to established procedures.
 * Ability to function autonomously and under stressful conditions.
 * Detail-oriented.

Preferred Technical Skills:

 * Familiarity with management applications like BMC (Remedy), CA Spectrum, Siebel, Solarwinds, Netcool, etc., is a plus.
 * ITIL Certifications Foundation/Service a plus.
 * CompTIA Certifications (A+) is a plus.
 * Microsoft Certifications are a plus.
 * Experience in the telecommunications and/or Information Technology industry is preferable.
 * Experience working in a Call Center and/or data center environment is preferable.

## Description

Our client is a global telecommunications company based in Doral, FL, providing innovative connectivity and technology solutions to businesses worldwide. They are seeking a Bilingual IT Support Specialist to deliver remote and phone-based technical support to customers. This role is responsible for troubleshooting hardware, software, mobile device, and network-related issues, documenting support activities, and ensuring service levels are met. The ideal candidate is a customer-focused problem solver with strong communication skills, technical aptitude, and a passion for delivering exceptional support in a fast-paced environment., * Assist users with the installation, configuration, and usability of desktop computers, peripherals, and software.

 * Provide support for desktop computers, mobile devices, peripherals, software, and networks.
 * Offer remote connection support to end-users.
 * Train and orient staff on hardware and software usage.
 * Track tickets until final resolution, including Incident & Change tickets.
 * Prepare status reports and recap emails as necessary.
 * Attend group and general staff meetings.
 * Create procedures documents and document standards and procedures.
 * Work with vendor support contacts to resolve technical problems.
 * Utilize monitoring tools to track events affecting managed environments.
 * Assist the backup engineering team with monitoring and daily management of environments.
 * Perform scheduled and unscheduled hands-on tasks as needed.


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