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# IT Support Technician - Tier 1

- **Company:** TEKIE GEEK LLC
- **Location:** New York, NY, United States
- **Salary:** $35,360.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4ff9e267cd5807a3

## About the Role

* Great Communications skills, founded in being a good listener
 * IT literate - Basic user level
 * A deep desire to deliver an amazing Client Experience
 * Drivers license
 * The ability to speak both Geek and Human
 * The ability to keep up with & adapt to the fast-paced IT world

NICE TO HAVE

 * Experience using a Ticketing system / RMM Tool and PSA software
 * Experience handling Technical Service Tickets
 * Experience and knowledge of working with the Microsoft 365 Platform
 * Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
 * Client Experience Certifications such as Helpdesk Habits etc.
 * Experience working for a Managed Service Provider (MSP) or IT Support Business., * IT Support: 1 year (Required)

## Description

Service Delivery

 * Resolve issues presented by clients to our help desk
 * Answer phones and create tickets for all incoming requests
 * Maintain system capabilities by testing existing equipment and programs
 * Performing routine daily and monthly tasks to ensure clients environments are running as should and protected.

FIELD SUPPORT

 * Working along with other Field Superheroes to handle on-site tasks including system upgrades, and other manual tasks
 * Experience with network principals and setup, patching equipment, and terminating of cables to data ports, patch panels, and connectors.

INTRODUCTION OF NEW PRODUCTS AND SERVICES

 * Evaluate and test new services as they become available in conjunction with the technical team before launching to clients
 * Manage and oversee rollout of new technologies/services across the customer base
 * Evaluate and manage needs on a per customer basis
 * Manage retirement of obsolete technologies/services when required
 * Analyse business impact when adding or removing technologies

COMMUNICATION, REPORTING, & RISK

 * Identify, Communicate and Mitigate potential risks to the Company and Clients
 * Create and be Accountable to Regular Reporting to the Leadership Team
 * Manage client expectations to ensure that the Team can deliver on what is promised

TEAM WORK

 * Ensure Standard Operating Procedures (SOPs) are continually being followed, created & improved to continually deliver better levels of experience to our Clients


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