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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** San Francisco, CA, United States (Remote available)
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computing Platforms, Configuration Management, Desktop Computing, File Systems, Desktop Environments, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Software Deployment, Computer Equipment, Landesk, Casper Suite, 3-tier Architectures, Servicenow, User Accounts
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=917ca2bc6beacee9

## About the Role

* Experience supporting both Mac and Windows environments
 * Active Directory administration (account creation, password resets, group management, access requests)
 * Strong customer service and end-user support skills
 * Desktop and laptop troubleshooting experience
 * Windows 10/11 support
 * Office 365 administration and support
 * Helpdesk and ticketing system experience, * Experience with ServiceNow, Ivanti/LANDesk, Jamf (formerly Casper), or similar endpoint management platforms.
 * Experience supporting enterprise desktop environments.
 * Knowledge of desktop security practices, access management, and endpoint management solutions.
 * Strong problem-solving, organizational, and communication skills.
 * Ability to prioritize and manage multiple support requests in a fast-paced environment.

## Description

The Desktop Systems Specialist Technician II provides advanced Tier 2 and Tier 3 technical support for Apple and Windows-based computing environments. This role is responsible for troubleshooting complex hardware, software, operating system, mobility, and access-related issues while delivering exceptional customer service. The ideal candidate possesses strong technical expertise, excellent communication skills, and the ability to support executives and end users in a fast-paced enterprise environment.

Responsibilities

 * Diagnose, troubleshoot, and resolve complex desktop, laptop, operating system, and application issues.
 * Provide advanced technical support for Windows, macOS, Office 365, and endpoint technologies.
 * Install, configure, maintain, and upgrade hardware, software, and peripheral devices.
 * Manage Active Directory user accounts, password resets, group memberships, permissions, and access requests.
 * Support mobile devices and remote workforce technologies.
 * Escalate unresolved issues to senior technical resources or management when appropriate.
 * Serve as a primary point of contact between end users and internal IT teams to facilitate issue resolution.
 * Perform desktop system administration, software deployment, patching, and configuration management activities.
 * Monitor and maintain desktop security, file access controls, and user authentication processes.
 * Create and maintain technical documentation, installation procedures, and knowledge base articles.
 * Assist with hardware refresh projects, workstation deployments, office moves, and technology rollouts.
 * Research emerging technologies and recommend process improvements to enhance desktop support services.
 * Help develop and maintain corporate standards for desktop hardware, software, and security compliance.
 * Provide end-user training and guidance on supported technologies and best practices.


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