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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Analyst - **Company:** Brooksource - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $58,240.0 - $70,720.0 - **Contract:** Internship / Graduate position - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Data Analysis, Microsoft Azure, Cloud Computing, Databases, Information Engineering, Data Infrastructure, Node.Js, Screenshots, Software Engineering, SQL Databases, Web Applications, Enterprise Software Applications, ReactJS, Software Troubleshooting, Information Technology, Data Analytics, Databricks - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d61e1a7117d24c0 ## About the Role · Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, Data Analytics, or related field; OR equivalent professional experience · 0-2+ years of professional, internship, co-op, or academic experience in IT support, application support, software development, data analytics, or a related technical discipline · Foundational understanding of application and software troubleshooting concepts · Exposure to cloud technologies, preferably Microsoft Azure · Familiarity with databases, data analytics, or modern data platforms · Exposure to Databricks is preferred · Basic understanding of data engineering and data science concepts · Familiarity with web application technologies and development concepts · Exposure to JavaScript, React, Node.js, or similar technologies is preferred · Ability to troubleshoot user-reported technical issues and gather relevant information before escalation · Strong analytical skills and interest in understanding how applications, data, and systems interact · Strong written and verbal communication skills · Ability to communicate technical issues clearly to both technical teams and end users · Demonstrated willingness to learn new technologies and work across multiple technical disciplines Preferred Qualifications: · Experience supporting enterprise applications in production environments · Experience with Azure, Databricks, React, and/or Node.js environments · Experience supporting data-intensive or AI-enabled applications · Familiarity with IT Service Management processes including Incident, Problem, and Change Management · Experience within the energy, utilities, nuclear, or another highly regulated industry · Understanding of software development lifecycle and Agile delivery practices · Internship, co-op, academic, or professional experience supporting enterprise applications or technology environments · Exposure to Azure, Databricks, React, Node.js, SQL, or related technologies · Experience with technical troubleshooting, help desk, service desk, application support, or data analysis · Familiarity with IT Service Management concepts including Incident, Problem, and Change Management · Interest in data engineering, software engineering, data science, cloud technologies, or artificial intelligence · Experience or interest in the energy, utilities, nuclear, or another highly regulated industry ## Description · Provide front-line application and technical support for users of the Nuclear Online Work Management platform. · Respond to user-reported incidents and gather the technical and business information necessary to begin troubleshooting. · Investigate application, data, and system issues to determine the likely source of a problem. · Troubleshoot common application issues and escalate more complex incidents to mid-level analysts or specialized engineering teams. · Assist with root cause analysis by gathering logs, error messages, screenshots, data examples, and other relevant technical information. · Work with software engineering, data engineering, data science, cloud, and infrastructure teams to support incident resolution. · Develop familiarity with Azure and Databricks environments supporting Nuclear Online Work Management. · Build an understanding of how React and Node.js applications operate and use that knowledge to assist with troubleshooting. · Develop an understanding of how data engineering, data science, and AI capabilities support Nuclear Online Work Management. · Validate fixes and application changes by performing functional testing and confirming issues have been resolved with users. · Document incidents, troubleshooting steps, known issues, and resolutions to build the team's support knowledge base. · Identify recurring user issues and communicate trends to senior team members. · Support application releases, testing, deployments, and post-production validation activities. · Communicate incident status and resolution information clearly to users and technical stakeholders. · Follow established support, cybersecurity, change management, and operational procedures required within a regulated nuclear environment. What's in it for you? · A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation's largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Stop using Node.js like in 2020! What changed and what you can do today with Node.js](https://www.wearedevelopers.com/videos/100011-stop-using-node-js-like-in-2020-what-changed-and-what-you-can-do-today-with-node-js) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Stop Using Node.js Like It’s 2020! - Alfonso Graziano](https://www.wearedevelopers.com/videos/1863-stop-using-node-js-like-it-s-2020-alfonso-graziano) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)