> Markdown version of [/jobs/ext/2637163-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2637163-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** CELLAVISION INC - **Location:** United States - **Contract:** Permanent contract - **Skills:** Image Analysis, Network Architecture, Computer Equipment, Information Technology - **Published:** August 18, 2026 - **Apply:** https://career.cellavision.com/jobs/7915609-technical-support-engineer ## About the Role Are you passionate about technology, problem-solving, and helping customers succeed? Do you enjoy working with advanced instruments, software, and IT systems in an international environment? If so, this could be your next challenge., You enjoy working in a customer-facing role and are motivated by solving complex technical challenges. You have a structured and analytical approach to problem-solving and take pride in delivering excellent service. You are comfortable communicating with different audiences, whether troubleshooting with a laboratory technician, training a distributor, or presenting to a larger group. Most importantly, you enjoy collaborating with others and contributing to a positive team environment., To succeed in this role, we believe you have: * A degree in engineering or another relevant technical field, or equivalent work experience. * A strong interest in technology and a solid understanding of IT systems, Windows environments, computer hardware, and network infrastructure. * The ability to investigate, troubleshoot, and resolve software, hardware, and connectivity-related issues. * Experience delivering technical training, education, or customer support. * Excellent communication skills in both Swedish and English, written and spoken. Experience from the medical device, laboratory, diagnostics, or healthcare industry is considered an advantage but is not required. ## Description As a Technical Support Engineer, you will play a key role in ensuring our customers and partners receive world-class technical support and service. You will work closely with laboratories, distributors, and colleagues across the organization to solve technical challenges, deliver training, and support the successful implementation and operation of our products. This is a varied role where no two days are the same. One day you may be troubleshooting a complex software or network issue remotely, and the next you could be conducting training, installing systems, or supporting a customer on-site. You will be part of the Customer Support team based in Lund, supporting customers and partners across multiple markets., As a Technical Support Engineer, you will: * Troubleshoot and resolve technical issues remotely and occasionally on-site at customer locations. * Investigate and replicate customer-reported issues in an in-house environment to identify root causes and solutions. * Install instruments and software, perform preventive maintenance, and carry out repairs at customer sites. * Deliver technical support and expertise to customers, distributors, and internal stakeholders. * Build and maintain strong relationships with distributors' service organizations and support their development. * Design, plan, and conduct technical training sessions both remotely and on-site. * Participate in customer seminars, workshops, and educational activities. * Collaborate closely with R&D, Product Management, Quality, and other internal functions to continuously improve customer support processes. * Contribute to service documentation, technical notes, training materials, and service manuals. * Gather customer feedback and market insights to support future product development and improvements. Travel within Europe and occasionally internationally is required as part of the role, including customer visits, installations, training, and support activities, amounting to approximately 20 days per year. ## Related Videos - [AI-Augmented DevOps with Platform Engineering](https://www.wearedevelopers.com/videos/1614-ai-augmented-devops-with-platform-engineering) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Future-Proofing FinTech With Blockchain Technology](https://www.wearedevelopers.com/videos/808-future-proofing-fintech-with-blockchain-technology) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)