> Markdown version of [/jobs/ext/2637175-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/2637175-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** Earnin - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $86,000.0 - $106,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Data Mapping, Data Migration, Product Software Implementation Methods, Apex Code - **Published:** August 4, 2026 - **Apply:** https://job-boards.greenhouse.io/earnin/jobs/8099819 ## About the Role * 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting. * Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms. * Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.). * Experience with payroll data migration, including data mapping and validation. * Excellent project management skills, with the ability to manage multiple concurrent implementations. * Highly detail-oriented with strong analytical and problem-solving skills. * Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders. * Ability to work cross-functionally with Product, Engineering, and Customer Success teams. * Payroll or HR certification or equivalent professional credential preferred. * Experience with payroll bureau, PEO, or multi-client payroll service business models preferred. * Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred. ## Description EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond. The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion., * Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live. * Configure the EarnIn Payroll platform to meet each bureau's specific business rules, workflows, and client requirements. * Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy. * Deliver training programs and documentation for bureau administrators and end users. * Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization. * Own project plans, timelines, and status communication across internal teams and bureau stakeholders. * Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution. * Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation. * Conduct post-go-live support and health checks to ensure a smooth transition to the Support team. * Maintain detailed, accurate implementation documentation for every account. * Create and contribute to onboarding processes, documentation and ongoing customer operations ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Are Software Engineer Wages Being Pushed Down? 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