> Markdown version of [/jobs/ext/2637383-noc-manager](https://www.wearedevelopers.com/jobs/ext/2637383-noc-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Manager - **Company:** Bandwidth.com, Inc. - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software as a Service, Cloud Computing, Information Systems, Data Presentation, DevOps, Network Monitoring, Network Service, Computer Network Operations, Information Technology - **Published:** August 16, 2026 - **Apply:** https://www.juju.com/job/00000000gng34t ## About the Role + Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience. + Experience: + 6+ years of experience in network or service operations, with at least 3 years in a leadership or management role. + Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment. + Knowledge: + Strong understanding of ITIL or equivalent service management frameworks. + Deep familiarity with incident, change, and problem management processes. + Working knowledge of network monitoring, infrastructure operations, and service delivery models. + Skills: + Proven ability to lead and develop high-performing teams and managers. + Excellent analytical, communication, and decision-making skills. + Strong organizational and planning abilities, with a focus on metrics and performance outcomes. + Capable of managing complex, cross-functional initiatives with minimal oversight. Bonus Points: + Education: + Bachelor's degree in Business Administration, Information Systems, or related field. + Experience: + Experience leading NOC modernization or automation initiatives. + Background in telecommunications, SaaS, or large-scale network service environments. + Knowledge: + Familiarity with observability platforms, cloud networking, and DevOps practices. + Advanced understanding of workforce optimization and capacity planning methodologies. + Skills: + Strategic thinking and change management. + Skilled in influencing without authority across diverse technical and business teams. + Competence in data storytelling and executive-level reporting. ## Description As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it's KPI's. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment. What You'll Do: + Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues. + Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met. + Oversee day-to-day NOC operations, escalations, ticketing and communications. + Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution. + Identify areas for process and efficiency improvement within the team. + Create documentation around new workflows, and ensure that training is provided for internal team members. + Serve as part of the escalation path for internal and external network issues. + Gather reporting on network Service Level Agreements (SLA's) and team Key Performance Indicators (KPI's), and ensure that these metrics are being met. + Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed. + Oversee network repair and after-hours maintenance activity (switch, transport and trunks). + Will be part of a rotating management on-call schedule. + While on-call, subject to receiving call outs 24 hours, 7 days a week. + Participate in strategic planning sessions related to infrastructure, product launches, and network readiness. + Represent the NOC in executive updates, audits, or customer reviews. + Support special projects, organizational change initiatives, or process redesigns as needed. ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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