> Markdown version of [/jobs/ext/2637643-customer-service-technical-specialist-i-1st-shift](https://www.wearedevelopers.com/jobs/ext/2637643-customer-service-technical-specialist-i-1st-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Service Technical Specialist I - 1st Shift - **Company:** SIG SAUER - **Location:** Tualatin, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Oracle (Applications), Microsoft PowerPoint - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07625b5a20feb65f ## About the Role * High School diploma, or equivalent required, typically requires 2-4 years of experience in a technical customer service position, or a customer-focused sales environment. Practical experience in production and/or assembly will be considered. Solid firearms knowledge or demonstrated aptitude. In-depth knowledge of customer service principles and best practices is required. * Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications. Familiarity with binoculars, spotting scopes, riflescopes, red-dot sights, and rangefinders is required. * Strong interpersonal and troubleshooting skills are required. * Proficient in Microsoft Word, Excel and PowerPoint and ERP Customer Service support software, Oracle preferred. * Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. * Ability to work independently and as part of a team. * Ability to work with little supervision, effectively prioritize multiple tasks, be self- motivated, and maintain a strong work ethic. Working Conditions: * Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks. * Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. * Ability to lift up to 25 pounds. * Must wear required Personal Protective Equipment (PPE) where required. * Work may include exposure to extreme noise of firearms, requiring the use of ear protection equipment. * Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. ## Description Position Summary: The Customer Service Technical Specialist I processes, inspects, and determines disposition of customer returns, while maintaining accurate reporting. They will perform detailed customer and internal Customer Service follow-up, and support receiving operations. This position emphasizes delivering a strong customer-experience and supporting post- warranty customer satisfaction, with opportunities to recommend and sell products and upgrades. This entry-level position is generally intended for individuals who have limited, to intermediate, technical customer service experience. The Customer Service Technical Specialist I works in a team environment collaborating with Customer Service, Logistics, Marketing, Product Management, Design Engineering, Quality, and other internal team members., * Support full inspection, disposition, data recording, receiving and shipping on product returns, as needed. * Provide technical assistance and issue resolution on SIG SAUER Electro-Optic products while creating a win-win scenario for both the customer and SIG SAUER. * Coordinate warranty upgrade opportunities with the Sales Operations team, and post RMA shipment and satisfaction processes. * Communicate with Customer Service Representative Technician Specialists where non-inventoried parts are needed for customer resolution. * Process orders for inventory parts for replacement and retail. * Review the RMA upgrade Log Report and Open RMA Report to identify RMAs that need final resolution or back-order attention * Process orders for inventory parts for replacement and retail. * Communicate effectively to supervision regarding problems and corrective action. * Participate in 5S workplace organizational activities and maintain the area in good working order through sustainment activities. * Engage in and actively volunteers for Continuous Improvement projects/tasks. * Must follow all required Safety and ISO procedures. * Miscellaneous duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)