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# System Implementation Specialist

- **Company:** Mindray North America
- **Location:** Philadelphia, MS, United States (Remote available)
- **Salary:** $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Monitoring of Systems, Radio-Frequency Identification, Information Technology
- **Published:** August 13, 2026
- **Apply:** https://www.disabledperson.com/jobs/74231314-system-implementation-specialist

## About the Role

* Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor's degree preferred.
 * Experience with telemetry or RF systems (minimum one year preferred).
 * Working knowledge of Microsoft Windows OS and IT networking concepts.
 * Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
 * Excellent communication, organization, and critical thinking abilities.
 * Customer-focused, independent, and solutions-oriented with a positive attitude.
 * Valid driver's license with a clean driving record.

Work Environment

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.

## Description

The System Implementation Specialist provides professional, hands-on support for Mindray's central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.

What You'll Do

 * Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
 * Verify that all systems meet Mindray's performance and quality standards through comprehensive testing.
 * Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
 * Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues-offering timely solutions to minimize downtime.
 * Coordinate and perform system updates and upgrades as required.
 * Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray's Quality System and Administrative policies.
 * Collaborate with cross-functional teams-including Service Management, Technical Support, and Clinical Education-to ensure project milestones and customer needs are met.


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