> Markdown version of [/jobs/ext/2640166-help-desk-lead](https://www.wearedevelopers.com/jobs/ext/2640166-help-desk-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Lead

- **Company:** Kforce Inc.
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Azure Active Directory, Software Troubleshooting, Microsoft InTune, Information Technology
- **Published:** August 13, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE4NTE4OFQxfjk5/

## About the Role

* Bachelor's degree in IT, Computer Science, related field, or equivalent experience
 * 5+ years of IT support experience
 * Strong experience with Microsoft 365, Entra ID/Azure AD, Intune, Windows OS, Active Directory, and endpoint technologies
 * Experience with ITSM/ticketing platforms
 * Strong troubleshooting, communication, organization, and prioritization skills
 * Ability to mentor technical staff in a fast-paced environment

Preferred:

 * ITIL Foundation or Microsoft certifications
 * Oil and gas experience
 * Experience supporting remote/field operations
 * Cybersecurity and endpoint management knowledge

## Description

Kforce has a client in Houston, TX that is seeking a Helpdesk Lead to oversee daily IT Helpdesk operations and ensure timely, high-quality technical support for employees, contractors, and field personnel. This role will manage ticket queues, prioritize incidents and service requests, serve as an escalation point, and help improve the overall end-user support experience. Responsibilities:

 * Coordinate daily Helpdesk activities, ticket assignment, and issue resolution
 * Provide hands-on technical support for escalated issues
 * Maintain support documentation, procedures, and knowledge base materials
 * Monitor ticket volume, response times, resolution times, and backlog
 * Mentor Helpdesk staff and promote a customer-focused support culture
 * Support Microsoft 365, Windows workstations, mobile devices, printers, conferencing tools, and business applications
 * Coordinate support for remote users, field locations, and operational sites
 * Assist with incident response, vendor coordination, procurement, and asset tracking
 * Participate in on-call support as needed


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)