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# QA Automation Test Engineer/IVR

- **Company:** Pyramid Consulting Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $114,400.0 - $124,800.0
- **Contract:** Temporary contract
- **Skills:** Amazon Web Services, Confluence, JIRA, Automation of Tests, Avaya IP Phone 1140e, Data Mapping, HP Quality Centers, Load Testing, Smoke Testing, SoapUI, Test Case, Test Data, Strategies of Testing, Amazon Connect, Api Management
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/da18bd13-fa55-47e1-ba00-347d92224980

## About the Role

* Must have skills: - "IVR", AWS Connect , Amazon Connect ,Spanish ,Avaya ,Automation
 * Role is unique as it requires deep knowledge of both Avaya and AWS Connect, IVR systems and call center workflows.
 * Education Required: Bachelors
 * Years of experience required: 2-4 years required with responsibilities listed in section above and with the following test management tools: JIRA, Cyara automation, postman/SoapUI.
 * Additional qualities to look for: Testing within an agile framework, API testing, AWS Connect Lambda testing, Dynamo DB testing, Chat/SMS testing, payment and billing testing.
 * Preferred experience with qTest, Automation tool for load testing K6, Tosca automation.

## Description

* Writing test cases / automation testing
 * Data Mapping and estimating work effort/ IVR Requirements
 * Identifying the IVR conditions for requesting test data
 * Test data submission requests, preparing smoke testing data
 * Validating test data using postman/Soap UI
 * Identifying test cases from requirements
 * Test Strategy and planning, defining test scenarios and test cases, developing and maintaining scripts and analyzing bugs
 * Executing the test cases and raising the defects using the Defect Tracking tool (Jira), documenting in confluence and Q test/Quality Center.
 * Performance is measured by the quality, accuracy and timeliness of assigned tasks


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