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# Service Desk Manager

- **Company:** General Dynamics Information Technology
- **Location:** Newington, CT, United States (Remote available)
- **Experience:** Expert
- **Salary:** $127,500.0 - $172,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/b6cddf66-ed8e-4eaa-bc4b-864673e599e8

## About the Role

Active Directory (AD), Information Technology (IT) Services, Troubleshooting, 5 + years of related experience, Education: Technical Training, Certification(s) or Degree
Required Experience: 5+ years of related experience
Required Technical Skills: Sec+, ITIL
Security Clearance Level: TS/SCI
Required Skills and Abilities: Documentation, Problem Solving, Communication
Preferred Skills: CCNA
Location: On Customer Site
ship Required

## Description

Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

Manages the functionality and efficiency of a group of computers running on one or more operating systems
Works with multiple teammates and work centers to achieve the mission
Works to with the team to resolve challenges
Supports a highly dynamic environment focused on mission success
Provides superb customer experience to enable the mission
Utilize your full suite of technical and interpersonal skills to support the mission


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