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# Desktop Consultant

- **Company:** Sunrise Systems, Inc
- **Location:** Newark, NJ, United States
- **Experience:** Experienced
- **Salary:** $112,320.0 - $120,640.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Microsoft Office, Airwatch, Wide Area Networks, Wi-Fi Technology, Scripting, Laptops
- **Published:** August 18, 2026
- **Apply:** https://www.dice.com/job-detail/fd5a5dda-8f89-4deb-bd41-33d894c9d40b

## About the Role

College degree and/or 4-6 years' experience.

 * Ability to help employees solve hardware and software problems.
 * Experience with Windows Active Directory& Office 365.
 * Experience troubleshooting network issues in large office setups.
 * Experience supporting and troubleshooting printer systems.
 * Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
 * Strong customer service and communication skills.
 * Experience with a scripting language preferred.
 * Must be able to work on Saturdays and certain Holidays.
 * Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
 * MDM experience, specifically Airwatch, is a plus.

Skills:
Skill Required / Desired Amount of Experience
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Required 5 Years
Utilize ticketing system to track email submissions and managing phone support efforts. Required 5 Years
Manage Windows Active Directory and Exchange. Required 5 Years

## Description

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

 * Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
 * Utilize ticketing system to track email submissions and managing phone support efforts.
 * Manage Windows Active Directory and Exchange.
 * Work closely with other IT employees on system maintenance and configuration projects
 * Work closely with other employees on interdepartmental projects.
 * Maintain accurate asset management records
 * Work with vendors and manufacturers on repair and maintenance of IT equipment., Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].


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