> Markdown version of [/jobs/ext/2641397-data-integrity-advocate-i](https://www.wearedevelopers.com/jobs/ext/2641397-data-integrity-advocate-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Integrity Advocate I - **Company:** MultiPlan - **Location:** McLean, VA, United States - **Experience:** Experienced - **Salary:** $35,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Integrity, Software Tools, Peripherals, Data Management, Workday - **Published:** August 20, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88084858/1 ## About the Role * High School Diploma or GED as a minimum educational requirement. * At least 2 years of experience in a call center environment, with a minimum of 6 months specializing in healthcare, medical insurance, or a related field. Proficiency in medical terminology and/or coding practices can be substituted for experience. * Possession of any required licensures, professional certifications, or Board certifications as applicable. * Comprehensive knowledge of medical and claim terminology, coupled with a deep understanding of the healthcare/managed care industry, service types, and general business processes preferred. * Exceptional communication skills (written, verbal, and listening), along with strong organizational, problem-solving, leadership, customer service, interpersonal, follow-up, and data entry abilities. * Demonstrated reliability and dependability in all tasks undertaken. * Capacity to manage escalated situations with a customer-centric and professional approach. * Ability to maintain a clear boundary between professional responsibilities and personal sentiments, ensuring confidentiality in all relevant situations. * Proficiency in dissecting, organizing, and formatting diverse types of complex provider data for promotional purposes or reporting requirements. * Skill in customizing communication styles to educate both internal and external stakeholders effectively. * Capability to work autonomously as well as collaboratively within a team environment. * Effective prioritization and time management skills. * Proficiency in utilizing relevant software, hardware, and peripherals essential to job functions, including outbound dialers, data entry interfaces, Microsoft Excel, and other Office products. * Familiarity with standard office equipment. ## Description * You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner., * Initiate outbound calls to primarily contracted network providers, navigating intricate complexities to uphold the integrity of their demographic records and network standings. * Navigate through a diverse array of up to twenty distinct campaign types monthly, each presenting unique data challenges and regulatory requirements in a fast-paced environment. * Manage multiple providers and locations within a single call, meticulously processing 20-40 data points per provider and location with precision, utilizing outbound dialer systems or comprehensive Excel spreadsheets. * Employ multiple extensive research tools in a single outbound call, to validate provider information when direct contact is unattainable. * Document interactions and results with clarity and detail, ensuring comprehensive notes and accurate data updates are captured. * Excel in a metric-driven environment, meeting rigorous standards for attendance, quality assurance, productivity, adherence, and data integrity. * Adapt seamlessly to various campaign types in a workday, leveraging a robust wiki knowledge base and subject matter experts to navigate each encounter effectively. * Ensure the accuracy of information updates across all company applications, prioritizing precision in data management. * Foster collaboration across departments and disciplines, facilitating effective communication and coordination. * Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues. * Collaborate, coordinate, and communicate across disciplines and departments. * Ensure compliance with HIPAA regulations and requirements. * Demonstrate Company's Core Competencies and values held within. * Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role. * The position responsibilities outlined above are in no way to be construed as all encompassing. 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