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# Software (Technical) Support Engineer

- **Company:** Applied Materials
- **Location:** Nijmegen, Netherlands (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Test Suite, Computer Engineering, Network Topologies, Microsoft Servers, Computer Network Technologies
- **Published:** May 30, 2026
- **Apply:** https://find.jobs/jobs-near-me/software-technical-support-engineer-f-m-d-nijmegen-gelderland/2792339490-2/

## About the Role

+ A degree in Computer Engineering, Electrical Engineering, Automation or related
 + 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
 + Strong communication skills in English, with German being beneficial as well
 + A team player with a willingness to work in multi-disciplinary teams
 + Explains complex information to others in straightforward situations
 + Excellent analytical and organizational skills
 + Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

## Description

We are looking for a Software (Technical) Support Engineer to join the team in Dresden, Germany in support of our PDC based inspection tools.
Your key responsibilities as a Software (Technical) Support Engineer:

 + Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues ( Microsoft Server / Network Topology / Applications )
 + Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
 + Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
 + Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
 + Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
 + Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
 + Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
 + Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.


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