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# IT Support Specialist

- **Company:** Alaka`ina Foundation
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $102,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, System Testing, Enterprise Software Applications, Computer Network Technologies, Peripherals, Computer Equipment, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=14343

## About the Role

* Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
 * Required to be IAT Level II (CCNA, CySA+, CND, Security+), * Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
 * Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
 * Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

REQUIRED CITIZENSHIP AND CLEARANCE:

 * U.S. Citizenship required.
 * Must have an active Top-Secret clearance and be eligible for SCI designation.

## Description

* Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
 * Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
 * Complies with security procedures and policies.
 * Supports major IT hardware deployment or similar projects.
 * Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
 * Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
 * Other duties as assigned.


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