> Markdown version of [/jobs/ext/2642215-it-specialist-sr-it-specialist-facilities-services](https://www.wearedevelopers.com/jobs/ext/2642215-it-specialist-sr-it-specialist-facilities-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist/Sr IT Specialist - Facilities & Services - **Company:** University of Illinois - **Location:** Urbana, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $53,000.0 - $63,000.0 - **Contract:** Permanent contract - **Skills:** Computer Programming, Identity and Access Management, IT Management, Network Planning and Design, Procurement Software, Information Technology, 3-tier Architectures - **Published:** August 22, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88117439/1 ## About the Role IT Specialist * High school diploma or equivalent. * Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). * Experience in a help desk and/or user support position. Preferred Qualifications * Experience supporting technology at the University of Illinois., * High school diploma or equivalent. * Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years). * Demonstrated experience in a help desk and/or user support position technical issues. * Demonstrated experience independently resolving complex, and/or enterprise-level technical issues. * Demonstrated experience managing user access, permissions, and/or identity lifecycle processes in an enterprise environment. Preferred Qualifications * Experience supporting technology at the University of Illinois. * Experience with identity management systems and endpoint management platforms. * Experience supporting audit or compliance processes. * Familiarity with ITIL-informed service management practices. ## Description Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the excellence of the Illinois community by fostering an environment that values and supports people from all backgrounds and experiences. Facilities and Services is currently seeking one IT Specialist / Senior IT Specialist to provide technical assistance to Facilities & Services staff. In this role, the incumbent will focus on customer service, documentation, and consistent application of ITS support standards., Tier 2 Technical Support - * Develop solutions for common technical issues faced by F&S staff. * Test solutions to technical issues to ensure they do not create unintended consequences. * Accurately document incidents and resolutions within the service management system. Tier 3 Technical Support - * Participate in F&S wide projects such as platform migrations, or hardware modernization efforts. * Evaluate tools, methods, and emerging technologies to enhance F&S ITS operations. * Maintain user guides and support documentation. * Participate in service improvement initiatives aligned with ITIL-informed processes. IT Asset Management and Operations - * Coordinate imaging, deployment, and recovery of devices. * Lead IT procurement by obtaining quotes, tracking orders, and recording inventory. * Lead IT procurement by managing the acquisition and deployment of mobile devices. * Coordinate recovery and surplus of assets replaced through technology refresh processes. * Maintain accurate documentation for all assigned devices and updates. Unit Security Contact - * Serve as an F&S Unit Security Contact. Support account setup and access management. * Assist with onboarding and exiting employees. This includes the F&S ETNF processes. Other Duties as Assigned - * Perform other duties as assigned. ## Related Videos - [Photonic Computing: Programming a New Class of AI Accelerators (incl. Live Coding)](https://www.wearedevelopers.com/videos/100196-photonic-computing-programming-a-new-class-of-ai-accelerators-incl-live-coding) - [The Day After the Robots Come. Tech Edition. ](https://www.wearedevelopers.com/videos/1478-the-day-after-the-robots-come-tech-edition) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)