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# IT Support Technician

- **Company:** Private Capital
- **Location:** Naples, FL, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Ethernet, HP Thin Clients, Virtual Private Networks (VPN), Networking Basics, Print Servers, Windows PowerShell, Wi-Fi Technology, Peripherals
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d738ad8832884ef8

## About the Role

* IT support experience (help desk, desktop support, or similar)
 * Solid understanding of Windows OS, basic networking (Wi-Fi, Ethernet, VPN), and printer/print server troubleshooting
 * Comfortable working independently and communicating clearly over the phone
 * Willingness to be available for occasional after-hours/weekend support calls
 * Strong problem-solving skills and a calm, patient demeanor under pressure
 * Reliable, punctual, and detail-oriented

Nice to Haves

 * Experience supporting a small office or financial services environment
 * Familiarity with Microsoft 365, Active Directory, or basic PowerShell
 * A+ or similar IT certification
 * Microsoft Azure experience, Education: Bachelor's degree required or equivalent experience, * Bachelor's (Required)

Language:

 * English (Required)

## Description

* Provide day-to-day desktop and hardware support: computer startups, configurations, and troubleshooting
 * Diagnose and resolve networking and connectivity issues
 * Manage and troubleshoot printer/print server issues across the office
 * Field support calls from staff, including after-hours and weekend coverage as needed (on a rotating/on-call basis)
 * Set up and configure new workstations, peripherals, and zero/thin clients through Azure
 * Act as backup support to the to the firm's two experienced IT professionals, escalating complex issues appropriately
 * Document recurring issues and basic troubleshooting steps
 * Maintain a professional, service-oriented approach when supporting a small office of finance professionals where operations are time sensitive


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