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# Senior Production Support Engineer

- **Company:** Frazier & Deeter
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Bug Management, Systems Development Life Cycle, Salesforce.Com, Software Engineering, Systems Integration
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00fbf52a5f54880e

## About the Role

* Senior engineer with strong software development, application support, or integration support background.
 * Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.
 * Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.
 * Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.
 * Strong written communication skills and ability to document technical issues clearly for developers and business users.
 * Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

#LI - hybrid

## Description

At Frazier & Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a Senior Production Support Engineer to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm., * Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.

 * Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.
 * Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.
 * Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.
 * Provide white-glove post-cutover support for newly acquired teams after system migrations.
 * Mentor the junior Production Support Engineer and establish quality standards for the support function.
 * Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.


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