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# IT Support Specialist (Level 1-2)

- **Company:** Alltech Inc.
- **Location:** Hoover, AL, United States
- **Experience:** Starter
- **Salary:** $40,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Networking Hardware, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Cloud Services, Security Software, Microsoft SharePoint, TCP/IP, Software Vulnerability Management, Wireless Networks, Software Troubleshooting, Firewalls (Computer Science), Laptops, Network Server
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=41bbd94bd3413f08

## About the Role

* 2+ years of experience in technical support, help desk, desktop support, or managed services
 * Working knowledge of Windows operating systems
 * Experience troubleshooting Microsoft 365 environments
 * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity
 * Strong troubleshooting and problem-solving skills
 * Excellent written and verbal communication skills
 * Strong organizational and time-management abilities
 * Ability to work independently while contributing to a team environment
 * Ability to lift up to 50 pounds
 * Valid driver's license with a satisfactory driving record
 * Ability to pass a background investigation and drug screening

Preferred

 * Experience working for a Managed Services Provider (MSP)
 * CompTIA A+, Network+, Security+, or similar certifications
 * Experience with Microsoft 365 administration
 * Experience with cybersecurity tools and best practices
 * Experience supporting multiple clients and environments simultaneously

## Description

We are seeking an IT Support Specialist (Level 1-2) to provide remote and onsite technical support for our business clients. This role is ideal for someone with strong troubleshooting skills, excellent communication abilities, and a desire to grow their career within a modern MSP environment.

You will work with a variety of technologies including Microsoft 365, Windows workstations and servers, networking equipment, cybersecurity tools, cloud services, and line-of-business applications.

Success in this role requires technical aptitude, strong customer service skills, accountability, and a willingness to learn., * Provide remote and onsite technical support to business clients

 * Troubleshoot and resolve hardware, software, networking, and user issues
 * Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Entra ID
 * Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
 * Assist with user onboarding, offboarding, and account administration
 * Support cybersecurity solutions including endpoint protection, MFA, email security, and vulnerability management
 * Troubleshoot networking issues involving firewalls, switches, wireless networks, and internet connectivity
 * Document work performed and maintain accurate ticket notes
 * Participate in technical projects, upgrades, and client implementations
 * Escalate complex issues appropriately while maintaining ownership of client communication
 * Follow established processes, standards, and best practices
 * Deliver an exceptional customer experience during every interaction


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