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# IT Asset Management (ITAM) Deployment Technician

- **Company:** Artech Information Systems LLC
- **Location:** Miami, FL, United States
- **Salary:** $58,000.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Data Migration, Human-Computer Interaction, Azure Active Directory, Microsoft InTune, Deployment Automation, Servicenow
- **Published:** August 31, 2026
- **Apply:** https://www.careerjet.com/job/us62cc3d784cfe93357faba996a7b67808/eaa

## About the Role

o Windows & Mac OS device setup and configuration
o Imaging and endpoint deployment tools
o Client Intune / Endpoint Manager
o ServiceNow (Asset Management preferred)
o Azure AD user/device validation
Functional Skills

 * Strong understanding of:

o IT asset lifecycle management
o End-user support and troubleshooting
o Data migration and backup processes
o Logistics coordination and scheduling
Soft Skills

 * Excellent communication and user interaction skills
 * Strong coordination and multitasking capabilities
 * Attention to detail in asset tracking and documentation
 * Ability to work in fast-paced, high-volume rollout environments

## Description

1. Device Deployment & Imaging
 * Perform imaging of new laptops using standardized enterprise images provided by the client.
 * Build and configure devices from the designated staging location (Port of Miami).
 * Ensure all devices are compliant with organizational security standards through Intune enrollment.

 2. Device Lifecycle Management
 * Coordinate distribution of new devices and collection of legacy devices.
 * Ensure successful execution of end-user device refresh lifecycle covering:

o Asset assignment
o Device activation
o Decommissioning of old hardware

 * Maintain accurate tracking of all devices through ServiceNow asset management.

 3. User Data Migration & Support
 * Guide users to back up data to OneDrive prior to transition.
 * Provide documentation and instructions to ensure smooth migration of files/settings.
 * Troubleshoot post-deployment issues, including application setup and device access.
 * Conduct follow-ups to ensure users are fully operational.

 4. Logistics & Coordination
 * Coordinate shipping of devices to remote users via FedEx and track deliveries.
 * Manage scheduling for delivery/returns:

o Remote users via scheduling tools
o Onsite users via designated pickup locations

 * Validate user eligibility through ServiceNow and Azure prior to deployment.

 5. Asset & Inventory Management
 * Update asset records at every lifecycle stage:

o Shipment
o Delivery
o Assignment
o Return

 * Maintain tracking numbers and audit trails in ServiceNow.

 6. Stakeholder & Governance Support
 * Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
 * Follow defined governance and reporting structures.
 * Ensure adherence to agreed service windows and delivery timelines.

Work Environment & Coverage

 * Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
 * Service Window: Monday-Friday, 8:00 AM - 5:00 PM (EST).
 * Support Model: Combination of onsite and remote user support.


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