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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager (Technical) - **Company:** CITIZENS INC - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $146,000.0 - $191,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Big Data, Cloud Computing, Information Engineering, DevOps, Google Cloud, Large Language Models, Machine Learning Operations, Virtual Agents - **Published:** August 31, 2026 - **Apply:** https://www.juju.com/job/00000000gpwiye ## About the Role + 8+ years in program/portfolio management within technology organizations (banking preferred) + Experience managing AI/ML, GenAI portfolios + Technical Expertise & Understanding: + AI/ML lifecycle (data, training, deployment, monitoring) + GenAI and LLM-based solutions + Agentic frameworks and orchestration patterns + MLOps / AIOps practices + Cloud platforms (AWS, Azure, GCP) + Data engineering and big data ecosystems + DevOps and CI/CD pipelines + Financial & Operational Skills & Experience: + Portfolio budgeting and forecasting + Cost optimization strategies for cloud and AI workloads + Vendor contract and SOW management + Leadership & Execution: + Demonstrated ability to lead complex, cross-functional portfolios + Strong executive communication and reporting skills + Proven ability to drive delivery stability and operational excellence at scale + Regulatory & Risk Awareness: + Understanding of model risk management, governance, and compliance within financial services + Demonstrated Executive Partnership & Influence + Supporting senior executives, business leaders, or technology leaders + Representing leadership priorities across large organizations + Influencing without direct authority + Preparing executive-level presentations and communications + Engaging confidently with senior stakeholders PREFERRED EXPERIENCE: + Chief of Staff, Business Operations, Strategic Initiatives, Portfolio Operations, or Executive Program Management experience + Experience serving as a strategic advisor or operational extension to senior technology leaders ## Description This role serves as a strategic partner to the Head of AI Engineering, acting as an extension of leadership across a rapidly growing portfolio of AI, GenAI, and Agentic AI initiatives. Combining executive-level strategic support with strong program management discipline, this individual will drive key priorities, portfolio execution, governance, and organizational alignment. The ideal candidate has a proven track record of supporting senior technology leaders, influencing across complex organizations, and independently driving high-impact initiatives from strategy through execution. RESPONSIBILITIES Strategic Leadership & Executive Enablement + Serve as a trusted partner and extension of AI Engineering leadership, helping drive strategic priorities across the organization. + Operate with a high degree of autonomy, translating leadership direction into actionable plans and measurable outcomes. + Represent leadership in meetings and stakeholder forums when needed. + Develop executive communications, business reviews, and leadership presentations. + Identify risks, dependencies, and opportunities, and proactively drive resolution. AI Engineering Portfolio Delivery & Governance + Lead a portfolio of AI, GenAI, and Agentic AI initiatives from ideation through production and optimization. + Provide executive-level reporting on delivery status, risks, dependencies, and business outcomes. + Establish and maintain governance practices supporting AI lifecycle management, risk controls, and regulatory requirements. + Ensure programs align with enterprise standards and achieve target adoption, performance, and stability outcomes. Financial, Vendor & Workforce Management + Manage portfolio budgets, forecasts, funding allocations, and financial reporting. + Oversee vendor relationships, including SOWs, contract governance, invoicing, and performance management. + Develop workforce strategies including capacity planning, staffing optimization, resiliency, and critical skill development. + Partner with leadership to build scalable operating models that support growing AI Engineering demand. Program Leadership & Stakeholder Engagement + Provide oversight of strategic initiatives, ensuring alignment between business objectives, engineering delivery, and investment priorities. + Apply Agile and modern software delivery practices to improve execution and time-to-market. + Serve as a trusted advisor to senior leaders across AI Engineering, Finance, Risk, Compliance, Sourcing, and business teams. + Drive alignment, decision-making, and accountability across complex cross-functional initiatives. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [AI and Agility: The Dynamic Duo for Disruption](https://www.wearedevelopers.com/videos/2081-ai-and-agility-the-dynamic-duo-for-disruption) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) ## Related Articles - [Got AI ideas but no money? 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