> Markdown version of [/jobs/ext/264280-it-desktop-support](https://www.wearedevelopers.com/jobs/ext/264280-it-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support - **Company:** Sky Systems, Inc. - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $56,493.0 - $68,037.0 - **Contract:** Permanent contract - **Skills:** Application Layers, JIRA, BASIC (Programming Language), Desktop Computing, Network Architecture, Networking Basics, TCP/IP, Cisco WebEx, Wireless Access Point, Break Fix, Information Technology, Laptops, Servicenow - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=866a630aed6cfdb9 ## About the Role Do you have experience in Printer (troubleshooting support)?, * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. * Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). * Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). * Ability to perform physical tasks, including lifting equipment and working at height. * Strong communication, customer service, and documentation skills. * Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves * Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management systems. * Basic understanding of AV-over-IP or networked AV environments. * Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of networking and TCPIP * Basic understanding of fiber, copper, network infrastructure * Crestron Fusion * Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp) * Ability to explain work with and differentiate between different connection types & troubleshoot connectivity * Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. * Experience working in an enterprise environment with Crestron/Fusion at the server and application layer * Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified * CompTI certA A+ * OEM Certifications Pay: $27.16 - $32.71 per hour Application Question(s): * How many years of IT experience you have? * Do you have experience with desktop imaging? * Do you have experience with ticketing tools? ## Description The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs., * Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. * Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. * Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). * Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). * Coordinate with third-party vendors and procurement teams when required. * Support equipment replacement or reset during failures under guidance from central IT. * Ability to work at height when required (ladder/lift). * Maintain communication with onsite/offsite teams to report changes, issues, or updates. * Ensure proper coverage during leaves and follow site operational processes/SOPs. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)