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# Help Desk Technician

- **Company:** ATI Restoration, LLC
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, Azure Active Directory, Phishing, TCP/IP, User Provisioning Software, Internet Protocol Telephony, Okta, Os Ticket, Gsuite, 3-tier Architectures
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdd0c7b24f9805db

## About the Role

* 2-4 years of Helpdesk / IT Support experience
 * Strong knowledge of:
*

 + Windows OS and troubleshooting
 + Google Workspace ecosystem
 + Active Directory / Azure AD
 * Experience with SSO platforms (Okta preferred)
 * Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
 * Excellent communication and customer service skills

## Description

We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1-2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies., * Provide Tier 1-2 technical support for end users (in-person, remote, and via ticketing system)

 * Troubleshoot issues related to:
*

 + Windows 10/11 endpoints
 + Google Workspace (Gmail, Drive, Calender)
 + RemoteApp / RDS environments
 + Zoom (Meetings, Phone)
 + Okta (SSO, MFA, user provisioning)
 * Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
 * Assist with onboarding/offboarding:
*

 + User account creation (AD / Azure AD / Okta)
 + Device provisioning and setup (Laptop, Cell Phone, AD account creation)
 * Troubleshoot networking basics (VPN, DNS, connectivity issues)
 * Maintain documentation and knowledge base articles
 * Escalate complex issues to Tier 3 / Infrastructure teams as needed
 * Support security best practices (phishing awareness, MFA enforcement, endpoint compliance), + Remote Desktop Services / RemoteApp
 + Endpoint management tools (PDQ, etc.)
 + Zoom Phone / VoIP systems
 * Certifications (nice to have):
*

 + CompTIA A+
 + Microsoft Fundamentals (MS-900, AZ-900)

Work Environment

 * On-site in San Diego office with the opportunity of Hybrid in the future
 * May require occasional after-hours support

Success Metrics

 * Ticket resolution time and SLA adherence
 * User satisfaction scores
 * First-call resolution rate
 * Documentation quality and contribution


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