> Markdown version of [/jobs/ext/2642931-it-service-desk-support-staff-i](https://www.wearedevelopers.com/jobs/ext/2642931-it-service-desk-support-staff-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Support Staff I - **Company:** Terracon - **Location:** Olathe, KS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Accounting Systems, Active Directory, Apple IOS, Software Applications, Spreadsheets, Information Systems, Ethernet, Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, Microsoft Operating Systems, TCP/IP, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Tablet Computers, Information Technology, User Accounts - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c9a865c410bc0a9a ## About the Role * High school diploma or equivalent. * Up to 1-year help desk related experience. * Associate's degree in Information Systems or related field preferred. * Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware. * Experience with Microsoft Office 365 of products at the level used in the corporation. * Experience with Microsoft Teams. * Experience with Microsoft Exchange. * Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN * Knowledge and understanding of Active Directory at the level used in the corporation. * Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets. * A valid driver's license with acceptable violation history may be required. Preferred Qualifications: * A+ certification ## Description Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution. Essential Roles and Responsibilities: * Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. * Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet). * Guide end users through troubleshooting procedures to restore technical service * Re-image workstations and laptops (using current image software) when required. * Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests * Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept. * Participate in company technology projects as needed. * Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems. * Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management. * Be responsible for maintaining quality standards on all projects. ## Related Videos - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)