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# Customer Solutions Manager, Enterprise ACS, Energy & ECRT

- **Company:** Amazon.com, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $131,300.0 - $177,600.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Big Data, Software Engineering
- **Published:** August 9, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10500410/customer-solutions-manager-enterprise-acs-energy-ecrt

## About the Role

At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences., Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.

Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.

Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.

Ability to actively participate in customer technical discussions and provide guidance on best practice.
Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
Has an understanding of relevant of services and/or products, or similar industry technology., 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

 - 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
 - Bachelor's degree in Science, Technology, Engineering, Math, or a related field
 - Experience in customer-facing roles

Preferred Qualifications

 - AWS or other cloud certification
 - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
 - Experience coordinating between project teams and customers to meet unique customer requirements

## Description

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services,
and partners.

You will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units., Contributes to business and technical discussions and asks relevant questions to uncover dependencies.


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