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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Retail Technician - Level II - **Company:** Good 2 Go Stores Llc - **Location:** Idaho Falls, ID, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Computer Networks, Networking Hardware, Virtual Private Networks (VPN), Retail Software, Network Routers, Enterprise Software Applications, Firewalls (Computer Science), Information Technology, 3-tier Architectures, Verifone - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01ee53626e77f6f8 ## About the Role * Able to sit for extended periods of time. * Able to stand for moderate periods of time. * Able to move freely around work locations (internal and external). * Able to lift up to 25 lbs. * Able to move about office/store setting to complete responsibilities. * Frequent use of phones, computers, store, and office equipment., * 2+ years of IT support experience (Tier 1 or Tier 2). * Strong troubleshooting skills for Windows computers, networks, and POS systems. * Solid understanding of networking concepts (routers, switches, firewalls, VPN). * Experience supporting end users in person and remotely. * Ability to document processes and follow established procedures. * Excellent communication and customer service skills. * Ability to multitask and prioritize in a fast-paced environment. * Commitment to company values and ethical standards. Preferred * 3-5 years of IT support experience, with exposure to Tier 3 systems. * Experience with Verifone Commander, PDI, or convenience store technology. * Familiarity with MS Azure Active Directory, Microsoft Teams, and enterprise software support. * Previous retail IT support experience. ## Description Provide second-level IT support for Good 2 Go retail technology and networking. This role ensures that store systems, internet, computers, point of sale (POS), network equipment and related cabling-are all functioning reliably to support daily operations for team members and customers., * Assist with new store technology setup, including back-office computers, routers, switches (Meraki), and other IT equipment. * Support configuration and installation of Verifone Commander systems. * Help ensure each store has stable and redundant internet connection. * Monitor store systems and escalate recurring or critical issues to Level 3 support. * Maintain back-office technology and help ensure proper equipment organization. POS System & Payment Support * Troubleshoot POS terminals and payment devices to ensure consistent up time. * Support configuration of payment types (debit, credit, EBT, tap & pay) in coordination with senior IT staff. * Work with operations teams to make sure POS interfaces are easy to use. * Assist in implementing and maintaining loyalty program technology. * Escalate unresolved or complex POS issues to Level 3 support. Fuel Technology Support * Provide Level 2 support for fuel dispenser connectivity to Verifone Commander. * Assist with troubleshooting fuel price connectivity issues in coordination with Level 3 support and the fuel team. * Monitor Veeder Root system inputs and escalate issues to Level 3 support or vendor support. Other Responsibilities * Submit service tickets for all support incidents. * Support company network equipment, security cameras, and other IT systems as directed. * Follow and help maintain standard operating procedures for store technology and networking. * Provide hands-on support for new initiatives or technology rollouts. Supervision of Others * This role does not directly supervise others but may assist vendors or contractors on-site. ## Related Videos - [Modern Headless Commerce with Vendure](https://www.wearedevelopers.com/videos/489-modern-headless-commerce-with-vendure) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) - [Simplifying edge app delivery: one workflow, thousands of devices](https://www.wearedevelopers.com/videos/1608-simplifying-edge-app-delivery-one-workflow-thousands-of-devices) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)