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# IT Support Specialist

- **Company:** LEDGENT
- **Location:** Bloomington, MN, United States
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Information Systems, System Configuration, Desktop Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Windows Remote Assistance, Information Technology, Laptops
- **Published:** August 24, 2026
- **Apply:** https://www.disabledperson.com/jobs/74547987-it-support-specialist

## About the Role

* High school diploma or equivalent (required)
 * Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

 * Basic experience building, configuring, and troubleshooting laptops and desktops
 * Working knowledge of Microsoft Windows operating systems
 * Basic troubleshooting experience with Android and iOS devices

## Description

The Support Specialist I provides front-line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

Essential Job Duties

 * Answer inbound support calls, log issues as tickets, and escalate when necessary
 * Monitor and manage helpdesk tickets submitted via forms or email
 * Categorize, prioritize, and resolve tickets in a timely and accurate manner
 * Ensure all assigned tickets are completed thoroughly and documented properly
 * Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup
 * Configure new user mobile devices and assist remotely with remaining setup tasks
 * Assist users with computer and application login issues
 * Provide support for company-issued printers
 * Assist users with VPN connectivity issues
 * Provide basic assistance with application usage and escalate to training teams as appropriate
 * Support password resets and multi-factor authentication (MFA) setup
 * Perform other duties as assigned


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