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# Sr. IT Support Partner

- **Company:** Trane Technologies
- **Location:** Davidson, NC, United States
- **Experience:** Expert
- **Salary:** $72,612.0 - $101,395.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Tablet Computers, Computer Equipment, Information Technology, Servicenow
- **Published:** August 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3354585758&tx=JT10092UYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Ability to demonstrate outstanding customer service skills
 * Strong oral and written communications skills
 * Ability to demonstrate strong interpersonal skills
 * Work Independently with minimal supervision
 * Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
 * Ability to demonstrate strong organizational skills
 * Excellent remote support skills
 * Excellent problem-solving and critical thinking skills
 * Ability to follow documentation procedures
 * Ability to demonstrate strong remote troubleshooting support skills
 * Bachelor's or Associate degree in a related IT technical field
 * 10+ IT experience providing technical customer support including troubleshooting computer hardware and software
 * Experience using the ServiceNow platform
 * Complete Lean 101, 102 and 103 platform trainings

## Description

The IT Service Operations Lead Specialist will provide tier III level IT partnership for internal Trane Technologies employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.

Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.

Support will be provided as during normal business hours, as well as occasional after-hours support.

What you will do:

 * Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals
 * Maintain client hardware lifecycle and asset management activities
 * Provide Level 2 Support
 * Provide partnership and support for IT related projects
 * Complete minor and major incident management
 * Support application and emerging technology deployment support
 * Fulfill hardware and software requests
 * Provide employee training related to employee used hardware and IT processes
 * Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
 * Coaches and trains peer IT Service Operations Specialists
 * Key stakeholder in Lean activities
 * Participates in enterprise root cause analysis and solutioning
 * Engaged in IT Subject Matter Expert activities
 * Lead team deployments, data collection or upgrade activities
 * Create, maintain, and adhere to standard work.


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