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# Technology Support Specialist

- **Company:** Robert Half
- **Location:** Charlottesville, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems
- **Published:** August 18, 2026
- **Apply:** https://dejobs.org/x/x/6B55554226644CC5937A64464BBD5C85/job/

## About the Role

* Working knowledge of Active Directory for basic user and access administration tasks.

 * Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments.

 * Ability to perform basic troubleshooting for hardware, software, and end-user access issues.

 * Familiarity with managing and updating service desk tickets in a structured support setting.

 * Strong communication skills with the ability to explain technical information clearly to non-technical users. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus., * Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues.

 * Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system.

 * Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues.

 * Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance.

 * Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly.

 * Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users.

 * Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience. Requirements * Experience providing help desk, desktop support, or technical support in a structured environment.


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