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# Product Owner

- **Company:** Skills, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $100,235.0 - $111,363.0
- **Contract:** Temporary contract
- **Skills:** System Configuration, Customer Data Management, Database Schema, JSON, Automation of Marketing, Data Analytics, Api Design
- **Published:** August 8, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17865041?backUrl=%2Fcareer%2F17865041%2FProduct-Owner

## About the Role

* Be authorized to work in the United States
 * Not require sponsorship of any kind for the duration of the assignment
 * Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
 * Be able to work Eastern Time Zone hours, * Bachelor's degree in marketing, business, or a related field or 3-5 years' working within a marketing campaign delivery team.
 * 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution.
 * 2+ years of hands-on experience configuring journeys/campaigns in marketing automation, customer experience, or similar platforms.
 * Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization.
 * Effective communicator with the ability to collaborate across technical and business teams.
 * Comfortable working in agile pod-based, or cross-functional environments., * Certifications in customer experience or journey optimization platforms.
 * Familiarity with real-time customer data platforms, data schemas, or event tagging.
 * Experience in highly regulated industries such as healthcare or financial services.
 * Exposure to JSON, event payloads, or API-driven personalization.
 * Experience with responsive email design and accessibility standards.
 * Understanding of Next Best Action personalization logic frameworks.

## Description

* Configure, test, deploy, and iterate personalized journeys/campaigns based on Next Best Action strategy and business requirements.
 * Collaborate with data analytics teams to build, refine, and validate audience segments using real-time behavioral signals and profile attributes within customer experience platforms.
 * Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting effectiveness.
 * Conduct rigorous quality assurance across journey/campaign components including events, wait steps, personalization rules, and cross-channel triggers.
 * Monitor journey performance, resolve execution issues, and partner with analytics to refine logic and improve outcomes.
 * Serve as a subject matter expert (SME) for customer journey optimization and experience platform capabilities, and support upskilling efforts across the team.
 * Contribute to platform governance, best practices, and continuous improvement in journey orchestration.

Use your skills to make an impact

 * Deliver real-time, personalized member journeys/campaigns that enhance engagement and satisfaction.
 * Ensure accurate, compliant, and effective execution of Next Best Action logic across digital and offline channels.
 * Drive operational excellence through hands-on configuration, QA, and platform stewardship.
 * Champion innovation and continuous improvement in marketing operations and customer experience.


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