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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Technician- L2 - **Company:** Hayward Industries, Inc. - **Location:** Clemmons, NC, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Macintosh Computers, Audio Video Distribution, Microsoft Azure, Mobile Application Development, Local Area Networks, Windows Search, Windows Servers, Network Service, User Environment Management, Visual Technology, System Availability, Information Technology, Network Server - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f41c62b472c9bc8 ## About the Role * Knowledge of conference room audio visual technology as well as Microsoft Teams Meeting and Microsoft Teams Live Event setup and execution. * Ability to adapt, adjust and respond to evolving and quick-changing circumstances., * Associate degree required. * Bachelor's Degree preferred. ## Description The End User Computing Technician Level 2 is an intermediate-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across a site or region. The End User Computing Technician Level 2 is responsible for providing timely support and contributing to a positive end-user experience while ensuring that users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective. Coordinates and delivers End User Support based on the incoming flow of service desk tickets and priorities set forth by the management of the End User Computing Services team. This role supports C-suite and high-level executives., * Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team. * Provides support to and trains users in the use of Hayward IT solutions and services. * Monitors and maintains system availability and stability. * Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team. * Windows Server administration * Network service administration * Subject matter expert and center of excellence assignment and primary responsibility for key End User Computing technologies and processes. * Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions. * Responds to maintenance/service incidents and requests submitted by the end-user community. * Acts as smart hands to support Infrastructure Services activities in Networking, Servers and Storage. * Participates as a resource on projects as tasks are assigned. * Working knowledge of endpoint devices (PC'S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions, * Must achieve Azure Fundamentals certification within 18 months of accepting the position. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Evolution of a hard-of-hearing person with technology](https://www.wearedevelopers.com/videos/2021-evolution-of-a-hard-of-hearing-person-with-technology) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Upcoming IT Webinars](https://www.wearedevelopers.com/magazine/378-the-best-upcoming-it-webinars) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)