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# NOC Associate

- **Company:** Talkie Communications, Inc.
- **Location:** Stevensville, MD, United States
- **Salary:** $33,280.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Wi-Fi Technology, Computer Network Operations, Zendesk
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7c64cbc9cf9ff612

## About the Role

* High school diploma or equivalent (technical certifications are a plus).
 * 1+ year experience in help desk, NOC, or ISP technical support.
 * Previous call center experience is a major plus.
 * Experience working in a customer-facing environment, such as a retail store or front desk.
 * Strong communication, documentation, and problem-solving skills.
 * Basic understanding of networking (IP, DNS, DHCP, Wi-Fi).
 * Proficiency with support tools and systems (e.g., Freshdesk, Zendesk).
 * Ability to multitask and remain calm under pressure.
 * Willingness to work rotating shifts, including evenings or weekends.

## Description

Talkie Communications is seeking a detail-oriented and customer-focused Tier 1 NOC Technician to join our growing Network Operations Center team. In this frontline role, you'll monitor network performance, respond to service incidents, and provide Tier 1 technical support for our Internet, Cellular, TV, and Home Phone services. You'll also work directly with customers both on the phone and in person at our storefront, assisting with walk-in requests related to billing, account setup, service inquiries, and device configuration.

Customer service is our number one priority-this role blends hands-on tech support, excellent communication, and a friendly, helpful presence to ensure fast, accurate, and positive customer experiences., * Monitor and respond to network alerts and support tickets in a timely, prioritized manner.

 * Troubleshoot Tier 1 technical issues for Internet, Cellular, VoIP/Home Phone, and TV services.
 * Answer inbound calls, emails, and chats, resolving service and billing inquiries with professionalism.
 * Make outbound calls to follow up on support tickets, assist with onboarding, or confirm resolution.
 * Greet and assist walk-in customers at our storefront locations with:
 * Bill payment
 * Service requests or upgrades
 * Cellular device setups and activations
 * Equipment returns or pickups
 * General account questions and support
 * Accurately log customer interactions, diagnostics, and outcomes in our ticketing system.
 * Escalate advanced issues to Tier 2 support or field operations teams when appropriate.
 * Stay current on company services, product offerings, and internal processes.


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