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# IT Helpdesk, Tier 1 Support

- **Company:** Pine Haven
- **Location:** Sheboygan Falls, WI, United States
- **Salary:** $39,520.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), Ethernet, Website Builder, WordPress, Wi-Fi Technology, Tablet Computers, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d08ddabdbaba40a3

## About the Role

* Experience and demonstrated skill using WordPress Elementor strongly preferred.
 * Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
 * Minimum of one year of relevant IT or technical support experience preferred.
 * IT certifications are preferred but not required.
 * A willingness to learn and grow through hands-on experience with users, software, and hardware.
 * Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
 * Availability for occasional after-hours support, as needed.
 * Strong problem-solving, communication, organizational, and time-management skills.

If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!

## Description

Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly., This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.
Requirements:

Some of your responsibilities will include:

 * Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
 * Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
 * Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
 * Researching technical issues and helping identify solutions.
 * Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
 * Identifying opportunities to improve processes and use technology more efficiently.


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