> Markdown version of [/jobs/ext/264401-support-lead](https://www.wearedevelopers.com/jobs/ext/264401-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Lead - **Company:** ValueMomentum, Inc. - **Location:** Chevy Chase, MD, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Azure, Microsoft Outlook, Collaborative Software, Collaborative Learning, Computer Literacy, Imaging Technology, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Microsoft Software, System Center Configuration Manager, Power BI, Azure Active Directory, Microsoft SharePoint, Office365, Microsoft InTune, Microsoft Onedrive, Deployment Automation, Cloud Migration, Zendesk, Powerapps, Servicenow - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf07b0659836e4d7 ## About the Role Do you have experience in Windows?, * 5+ years in IT support or help desk roles, with at least 2 years in a senior or escalation-level capacity. * In-depth knowledge of Microsoft 365, Windows OS, and endpoint management tools (Intune, SCCM, etc.). * Experience provisioning laptops using Autopilot or manual imaging techniques. * Hands-on experience supporting conference room equipment, AV systems, and remote collaboration tools. * Proficiency in Power Apps and reporting via Power BI, Excel, or similar. * Strong communication, interpersonal, and customer service skills. Preferred Qualifications * Microsoft or CompTIA certifications (e.g., MD-102, Power Platform Fundamentals, CompTIA A+, Network+). * Familiarity with ticketing systems such as ServiceNow, or Zendesk. * ITIL certification or experience working within an ITIL framework. ## Description We are seeking a highly skilled and experienced Senior Help Desk Engineer to join our IT support team. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness. The ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems., Technical Support & Troubleshooting * Serve as the Tier 2/3 escalation point for complex technical issues. * Provide expert-level support for Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Windows OS. * Diagnose and resolve hardware, software, and networking issues, including peripheral and mobile device support. * Support conference room AV technologies including Teams Rooms, Zoom Rooms, projectors, displays, and audio equipment. Microsoft Modernization * Drive the adoption of modern Microsoft tools such as Intune, Autopilot, Azure AD, and Defender. * Assist in cloud migrations, policy enforcement, and endpoint standardization efforts. * Stay current with Microsoft 365 and Azure ecosystem developments to assess and implement relevant upgrades. Power Platform & Reporting * Develop and maintain Power Apps to automate internal processes and improve end-user experiences. * Generate reports and dashboards using Power BI or Excel to track IT performance, support trends, and SLA adherence. * Maintain data accuracy across asset inventories and support logs. Hardware Provisioning & Room Readiness * Lead the imaging, configuration, and deployment of laptops and peripheral devices for new hires, refresh cycles, and contractors. * Maintain and enforce laptop provisioning standards, including Autopilot and Intune enrollment procedures. * Set up and maintain conference room technologies, ensuring all equipment is functional and ready for meetings or events. * Coordinate AV support for executive meetings, hybrid events, and remote presentations. User Engagement & Communication * Create and deliver user-friendly documentation and training for new tools, features, and services. * Act as a liaison between technical teams and end users, translating technical concepts clearly. * Facilitate onboarding sessions and ad-hoc training workshops to improve digital fluency. Process Improvement & Knowledge Sharing * Document recurring issues and resolutions in a centralized knowledge base. * Identify opportunities for support automation, self-service tools, and standard operating procedure improvements. * Mentor junior help desk technicians and foster a collaborative learning environment. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)