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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # customer-focused IT Service Desk Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Neenah, WI, United States - **Salary:** $52,000.0 - $54,080.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Data Analysis, Software Applications, Business Software, Collaborative Software, Desktop Computing, Desktop Virtualization, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Software Systems, TCP/IP, User Environment Management, Wi-Fi Technology, Office365, Peripherals, Computer Equipment - **Published:** August 14, 2026 - **Apply:** https://www.dice.com/job-detail/15e8497b-e4bd-4c9e-b9aa-33d1dfce04c9 ## About the Role * Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service, * Outstanding customer service skills with the ability to empathize with users, manage expectations, and professionally resolve technical issues. * Demonstrated problem-solving and troubleshooting abilities across a variety of endpoint and infrastructure technologies. * Experience installing, maintaining, supporting, and upgrading desktop applications and end-user computing devices. * Excellent verbal, written, and interpersonal communication skills. * Advanced working knowledge in at least five of the following areas: + Computer hardware + Windows operating systems + Microsoft 365 applications + Microsoft Active Directory + Virtual Desktop Infrastructure (VDI) + Telephony systems + Desktop imaging and deployment + Hardware provisioning and asset management + Audio/Visual technologies + Remote access technologies * Strong networking knowledge, including TCP/IP, VPN connectivity, Wi-Fi, DNS, and security best practices. * Experience supporting remote and hybrid work environments. * Understanding of project management principles and participation in technology-related projects. * Proven ability to work collaboratively within a team-oriented environment while maintaining a high level of customer satisfaction., * Experience working within an ITIL-based support environment. * Relevant industry certifications such as CompTIA A+, Network+, Microsoft Certified, HDI, or ITIL Foundations. * Experience with endpoint management, device provisioning, and enterprise collaboration technologies., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is responsible for delivering exceptional customer service, troubleshooting hardware and software issues, supporting end users both remotely and onsite, and ensuring timely resolution of incidents and service requests. The ideal candidate combines strong technical expertise with excellent communication skills, thrives in a collaborative environment, and is committed to providing a high-quality support experience while contributing to continuous improvement initiatives within the IT organization., * Deliver exceptional customer service and Level 1 technical support as a member of the IT Service Desk team. * Serve as the primary point of contact for IT-related incidents and service requests, gathering and analyzing information to diagnose and resolve issues efficiently. * Provide support for the installation, operation, configuration, customization, and usage of hardware, software, and enterprise technology solutions. * Troubleshoot and resolve desktop, laptop, peripheral, application, and connectivity issues, escalating complex problems to Level 2 or Level 3 support teams as appropriate. * Participate in the deployment, rollout, and end-user training of new technologies and business applications. * Utilize, maintain, and create Knowledge Base articles, standard operating procedures (SOPs), and support documentation to improve operational efficiency and knowledge sharing. * Accurately document incidents, service requests, troubleshooting activities, and resolutions within the IT service management platform while adhering to ITIL best practices. * Assist with the installation, configuration, maintenance, and ongoing support of desktop computers, peripherals, software, and related technologies. * Support conference room technology, audiovisual equipment, and collaboration tools. * Collaborate with procurement teams to recommend, specify, and acquire hardware and software solutions based on business requirements. * Evaluate emerging technologies and provide recommendations regarding their value and applicability within the enterprise environment. * Build strong working relationships across IT teams to facilitate rapid issue resolution and enhance the overall support experience. * Communicate effectively with associates, management, and technical teams at all levels of the organization. * Mentor and support junior team members through knowledge sharing and coaching. * Participate in an on-call and support rotation as required. * Perform other duties and responsibilities as assigned. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)