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# Cisco Certified Network Associate

- **Company:** CareerCircle
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Adobe Acrobat, Artificial Intelligence, Apple IOS, Software Applications, Systems Engineering, Microsoft Outlook, Business Systems, CompTIA Network+, Databases, Data Centers, Electronic Mailing, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Microsoft Operating Systems, Enterprise Software Applications, Office365, Computer Equipment, Hardware Infrastructure, Cisco
- **Published:** August 19, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/dallas/0ebe4276-03ce-4411-a01e-f0853f88f87b

## About the Role

Empathy
Diplomacy
Apple IOS
Operations
Management
CompTIA A+
Tactfulness
Web Browsers
Team Oriented
Virtual Teams
Issue Tracking
Detail Oriented
Microsoft Teams
Multilingualism
Customer Service
Microsoft Office
Spanish Language
Business Systems
Telephone Skills
CompTIA Network+
Microsoft Outlook
Technical Support
Help Desk Support
Microsoft Windows
Business Valuation
Microsoft Windows 7
Knowledge Management
Microsoft Windows 10
Production Equipment
Escalation Procedures
IT Service Management
Full Stack Development
Artificial Intelligence
Business Transformation
Bilingual (Spanish/English)
Microsoft Operating Systems
Business Continuity Planning
End-User Training And Support
ITIL Foundation Certification
Virtual Private Networks (VPN)
Microsoft Certified Professional
Cisco Certified Network Associate
Cisco Certified Network Professional, Windows 7, Windows 10, O365, VPN, Help desk, Support, Customer service, Technical support, * Prefer to have a Bachelor's Degree in a technology or business related discipline, or * Associates Degree in a technology or business related discipline and at least 2 years related experience, or * At least 4 years of experience in end-user support with the Microsoft Windows environment. * Bilingual skills (English/Spanish) a plus. Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows platform and Microsoft Office applications. * Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc) a plus * Must be customer-focused, work well in a team-oriented environment, and provide quality service for the business client. Must pay very close attention to detail. Must have very good phone etiquette. * Bilingual in Spanish a plus * Must be open to flexible working hours including nights, weekends, and overtime as needed. * Must be capable
of a high degree of self-management and autonomy while working off shift., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Tooling
Crimping
Visionary
Innovation
Switchgear
Electronics
Cleanliness
Data Centers
Blueprinting
High Voltage
Communication
Commissioning
Cable Routing
Wiring Diagram
Wire Harnesses
Equipment Repair
One-Line Diagram
Electrical Wiring
Safety Procedures
Power Distribution
Acceptance Testing
Technical Training
Functional Testing
Workflow Management
Process Improvement
Systems Engineering
Facility Operations
Mechanical Assembly
Engineering Drawings
Constructive Feedback
Electronic Components
Electric Power Systems
Electrical Connections
High Volume Production
Artificial Intelligence
Field Service Management
Ability To Meet Deadlines
Transformers (Electrical)
Engineering Design Process
Portable Appliance Testing
Collaborate with Engineers
Electric Power Distribution
Troubleshooting (Problem Solving)
30-Hour OSHA General Industry Card
Electrical/Electronic Troubleshooting, Painting
Leadership
Disassembler
Power Sanders
Detail Oriented
Health Advocacy
Safety Procedures
Mechanical Assembly
Continuous Development
Artificial Intelligence
Flatbed Truck Operation

## Description

Provides a business-like and professional first point of contact for end users of the company's IS applications, hardware, networks and/or software. Provides advanced expertise in 1st level technical support for a geographically dispersed business community. * Provides 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. * Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android / etc.) * Troubleshoots problems using desktop remote control products where possible and thoroughly documents all services provided. * Interacts with customers at all levels of the business with a high degree of tact, empathy and diplomacy to
promote the positive image of the IS department. * Uses excellent verbal and written communications to demonstrate a customer-focused attitude when dealing with customers. * Accurately documents and communicates pertinent information in tickets as well as in Knowledge management database to ensure tight collaboration with other support teams and deliver an exceptional customer experience * Maintain accuracy and relevancy of Knowledge management database by making frequent updates and new submissions. * Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available. * Uses best judgment to set Incident priority and invoke problem escalation procedures to coordinate recovery. * Resolves problems at 1st level at least 75% of the time. Performs 2nd level support on an as needed to balance workload across teams. * Uses the IT Service Management ticketing system to open and track requests, incidents
and problems. * Provide customers with guidance in using security request system and provide status of current requests.


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