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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Access Onboarding Specialist - **Company:** R1 RCM Inc. - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Salary:** $34,549.0 - $47,736.0 - **Contract:** Permanent contract - **Skills:** Cerner, Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Issue Tracking Systems, Microsoft OneNote, Microsoft Office, Salesforce.Com, Microsoft SharePoint, Meditech, Servicenow - **Published:** August 2, 2026 - **Apply:** https://dejobs.org/x/x/18E17187C9C54EC59FF94DE2E1E353EB/job/ ## About the Role * 2+ years of customer service or helpdesk experience * Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote Outlook, SharePoint, Teams, and Word * Capability to work independently, utilizing available tools and resources to perform the job duties efficiently * Ability to communicate customer needs and priorities in regard to HIM systems * Maintain professional relationships with internal and external contacts * Understand the importance of HIPPA compliance and security encryption Other Qualifications * Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required. * Experience in HIM Systems (e.g., Epic, Cerner, Meditech, STAR) * Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder) ## Description As the System Access Onboarding Specialist, your role will be to support R1's various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients. The System Access Onboarding Specialist, will report to the Lead Ops Associate, Implementations. They will be required to work on system access-related priorities while acting as customer liaison and subject matter experts to ensure we provide excellent customer service and educate our clients on R1's system access protocols., * Participate in the implementation of new clients and facility and/or service line expansions for current clients * Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe. * Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations * Discover and develop system access processes with clients that will be followed post go-live * Document all pertinent information regarding client systems, protocols, contact information and navigation instructions * Train Maintenance System Access Specialists on system access protocols once onboarded client is live * Credentialing of multi-system access across multiple R1 service lines. * Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments. * Respond to internal and external inquiries regarding access statuses. * Provide weekly status updates to System Access leadership. * Maintain communication with client point of contacts to ensure access is provisioned in a timely manner. * Attend client touchpoint meetings. * Engage with clients, vendors, and other business departments. * Manage client facing system access requests. * Provision and deprovision user access. * Administer user access at both end user and application levels. * Monitor existing system access issues. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)