> Markdown version of [/jobs/ext/2645544-service-drive-manager-vancouver-wa-dick-hannah-dealerships](https://www.wearedevelopers.com/jobs/ext/2645544-service-drive-manager-vancouver-wa-dick-hannah-dealerships). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Drive Manager - Vancouver, WA | Dick Hannah Dealerships - **Company:** RCJD Motors, LLC - **Location:** Vancouver, WA, United States - **Salary:** $120,000.0 - $144,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=44db1fdd22474d2b ## About the Role * Automotive service management or service advisor leadership experience preferred. * Excellent listening, speaking, writing, coaching, and customer de-escalation skills. * Strong organization, time management, math, research, and problem-solving abilities. * Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment. * Computer proficiency, including Microsoft Word, advanced Excel, and Outlook. * Working knowledge of dealership operations, repair orders, service workflow, and financial performance metrics. * Professional appearance, positive attitude, attention to detail, and commitment to customer satisfaction. ## Description The Service Drive Manager leads daily service drive operations, delivers exceptional customer experience, develops the TSM team, manages workflow, and improves department efficiency and profitability. This position connects customers, TSMs, technicians, parts, the call center, manufacturers, and dealership leadership., * Lead, coach, train, and develop the TSM team while building morale and teamwork. * Hold TSMs accountable for dealership process and performance standards. * Lead weekly TSM meetings to review goals, challenges, results, and recognition. * Handle customer concerns and service recovery and maintain strong CSI and FFV performance. * Act as the call center contact when TSMs are unavailable and ensure timely customer communication. * Maintain positive working relationships among TSMs, technicians, parts, and management. Service Drive Operations * Manage service workflow, staff coverage, schedules, vehicle flow, and open repair orders. * Ensure repair orders are accurate, complete, properly authorized, and closed promptly. * Monitor repair progress and ensure customers receive accurate estimates, promised times, costs, and status updates. * Ensure declined-service follow-up calls are completed, and technician's time is accurately recorded. * Oversee internal intake and delivery processes, same-day vendor purchase orders, daily till balancing, and bank-run coverage. * Manage schedules and measure rental and transportation processes. Performance, Warranty and Manufacturer Relations * Monitor sales, gross profit, closing percentages, discount usage, NPS, FFV, rental utilization, and other department KPIs. * Identify opportunities to improve customer experience, efficiency, repair cycle time, and profitability. * Assist with warranty claim processing and ensure repair documentation meets dealership and manufacturer requirements. * Maintain manufacturer relationships and manage ongoing Stellantis care cases and communications. * Ensure TSMs remain current on required online training., Success in this role means stronger customer satisfaction, consistent TSM process adherence, accurate repair orders, improved workflow, profitable operations, effective manufacturer communication, and a positive, accountable team culture. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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