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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Engineer - **Company:** The Summit - **Location:** Orlando, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Synchronous Optical Networking, VoIP, Computer Engineering, Wavelength-Division Multiplexing, Data Systems, Ethernet, Networking Hardware, IP Routing, Multi-protocol Systems, Network Troubleshooting, Network Layer, Microsoft Office, Network Intrusion Detection Systems, Routing, Open Shortest Path First (OSPF), TCP/IP, Virtual Local Area Networks, Computer Network Operations, Switching Technologies Hardware, Juniper, Information Technology, Network Support, 3-tier Architectures, PPPoE, Cisco - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6aeeaa5d917845ae ## About the Role * Bachelor's Degree in Computer Science, Computer Engineering, Network Engineering or Equivalent experience * 8+ years of provisioning telecommunications systems or related industry experience * Expert knowledge of provisioning and troubleshooting of IP routing and switching equipment - preferably Cisco and Juniper platforms * Expert knowledge and experience in layer 3 routing protocols : RIPv2, OSPF or IS-IS, MPLS and BGP * SME Metro-Ethernet devices and circuitry * SME VLAN operations * SME TCP/IP, PPPoE and cable modems * SME VoIP / Genband * SME Knowledge of telecom standards * Proficient in all MS Office programs * Excellent oral and written communication skills are essential * Proven ability to manage multiple tasks/projects as well as lead small, directed projects * Ability to work with minimum supervision and provide leadership for other team members * Must be able to work various hours as required * Must be able to pass criminal, MVR, and drug testing Additional Qualifications Desired: * Juniper/Cisco certifications (CCNA or JNCIA) or equivalent experience * Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards * Knowledge of MetroEthernet Standards * Knowledge of telecom standards TDM, WDM, DWDM, SONET ## Description Provisioning and maintenance of Summit broadband services and infrastructure. This function provides Tier 3 troubleshooting support to address customer and network issues. Performs inspection routines to ensure that data systems are within approved tolerances. Maintain current inventory of system resources (ports, blades, chassis, etc.)., * Performs provisioning and maintenance/ repair; including, but not limited to the following equipment: * + Juniper MX 240, 480 AND 960 routers + Juniper EX 4200 switches + Juniper SRX series firewalls + Accedian Metro Nodes and NIDS + Ciena NIDs - 3900 series * - Ciena Metro Ethernet -5170 series * + Nokia IXR * Reviews service orders and trouble tickets closed by the department for accuracy and then perform root cause analysis. Ensures that all data circuits are being monitored in Summit surveillance systems * Performs quality control assessment of provisioning and maintenance upgrades to ensure they meet company standards. Equipment includes but is not limited to: Juniper equipment (routers, switches, firewalls), Accedian Metro Nodes and NIDS, Ciena Nodes and NIDs * Communicates with other departments to ensure troubles and service orders are worked in a timely manner * Ensures that the Network Operations Center has monitoring and access capabilities for all equipment; verifies alarming at regular intervals * Performs RFC2544 testing * Perform Root Cause Analysis (RCA) on service failures as necessary * Upgrade of Network Elements as necessary * Performs configuration backups of network equipment as necessary * Creates MOPs (method of procedures) and submits/implements RFCs (Request for Changes) as part of the Change Management system * Performs network maintenance, intrusive testing and repairs at times which cause the least inconvenience to customers, usually in scheduled maintenance window * Performs other related duties as assigned to ensure effective operation of department * This position will be required to participate in an on-call rotation ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)