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# Desktop Support Technician

- **Company:** MIDWEST COMPUTER SOLUTIONS, INC
- **Location:** Columbus, IN, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Basic Data Partition, Cyber Security, Hard Disk Drives, IP Addressing, Microsoft Office, Networking Basics, Networking Cables, Office Suite, Remote Service Software, Server Administration, TeamViewer, Wi-Fi Technology, Hardware Testing, Malware, Information Technology, Gsuite
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cbce52df70fe7882

## About the Role

* High school diploma or equivalent
 * Strong hardware testing and software administration knowledge and skills
 * Familiarity with cyber-security best practices and malware prevention/remediation
 * Ability to follow written procedures and documentation
 * Strong problem-solving mindset and willingness to learn
 * Good communication skills - able to explain technical issues in plain language
 * Reliable transportation and valid driver's license (for occasional field work), * CompTIA A+ Certification preferred
 * 1-2 years of experience in PC/Mac repair, helpdesk, or IT support
 * Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, ConnectWise Control)
 * Experience with Microsoft 365 or Google Workspace administration
 * Interest in networking basics (IP addresses, switches, Wi-Fi troubleshooting)

## Description

We're looking for an IT Information Technology Computer Bench Repair / Help Desk Support Technician to join our MSP team in a growth-oriented role. You'll primarily work at our bench repairing PCs and hardware, support users remotely via helpdesk, and occasionally assist on field projects., Bench Repairs & Hardware Support (Primary Focus - ~60%)

 * Diagnose, service, repair, upgrade, replace, and support hardware and software for PC and Mac systems
 * Perform strong hardware testing and component-level troubleshooting (hard drives, RAM, power supplies, screens, keyboards, etc.)
 * Image and configure PCs using standard builds (Windows 10/11, macOS, drivers, office software, security tools)
 * Perform basic data backup and migration tasks
 * Document work performed in tickets and maintain a clean, organized bench workspace

Remote Helpdesk & Software Administration (~30%)

 * Respond to client helpdesk tickets via phone, email, and remote support tools
 * Troubleshoot common issues: password resets, email problems, Office 365/Google Workspace, printer connectivity, slow performance, etc.
 * Apply software administration skills to configure, update, and maintain client systems
 * Follow cyber-security best practices, including malware prevention and remediation
 * Escalate complex issues to senior technicians with clear notes on what was attempted
 * Provide friendly, professional support to non-technical users

Field Project Assistance (~10%)

 * Occasionally travel to client sites with senior techs for installations, upgrades, or projects
 * Assist with workstation rollouts, printer installs, network cabling, and equipment moves
 * Represent the company professionally on-site (punctual, neat appearance, clear communication)


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