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# Software Engineer, Customer Experience

- **Company:** Ollama USA Inc.
- **Location:** Palo Alto, CA, United States
- **Contract:** Permanent contract
- **Skills:** Software Debugging, Programming Tools, Github, Open Source Technology, Build Management, Machine Learning Operations, Discord
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6329ca3880bf139c

## About the Role

* You're a software engineer who genuinely enjoys helping users - maybe you've done support engineering, developer experience, or you're the person on your team who answers questions and files the fix
 * You're hands-on - you can reproduce an unfamiliar environment, read a stack trace, run models, and debug a real setup
 * You are comfortable diving into a large open-source codebase (Go experience is a plus)
 * You'd rather build a system that eliminates a class of problems than close the same ticket twice
 * You communicate clearly and with empathy, and can simplify complex setups for developers
 * You're comfortable in ambiguity and move fast
 * Bonus: experience with model deployment, GPU/ML infrastructure, or developer tools

## Description

You'll own the experience of the developers who rely on Ollama every day. You'll be the connective tissue between our users and the product: spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements. You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users., * Own the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment

 * Engage with Ollama's open-source community on GitHub and Discord - triaging issues, answering questions, and representing the team in public
 * Fix bugs in Ollama itself - you're an engineer, not an escalation layer
 * Design and build automation for our support systems: triage tooling, diagnostics, self-serve debugging, and internal dashboards
 * Identify patterns in user issues and communicate them clearly to product and engineering - be the voice of the customer inside Ollama
 * Work directly with users, from individual developers to large teams, to unblock them and make them successful
 * Improve docs, error messages, and diagnostics so the next user never hits the same problem


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